BMW of Westlake - Service Center

Steve Mihalic is the best of the best Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my c Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my car for 2 days to see if the issue can be duplicated. He is so very caring goes out of his way to satisfy the customer. There are very few sales advisors who pays so close attention to details for his clients. My Kudos goes out to him for a job well done, and needs the dealership recognition for his outstanding customer service. More

Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More

Excellent Service Steve and Q once again made my BMW experience smooth and easy... This is my second BMW I have purchased from BMW Middleburg Hts. Bottom line: They gi Steve and Q once again made my BMW experience smooth and easy... This is my second BMW I have purchased from BMW Middleburg Hts. Bottom line: They give you the best price and the best service of any of the BMW dealerships I have shopped at. I tell them what I want, they give me the best price, and then I come in and get it within a hour or two. Thanks again, James More

Service Dept Is Outstanding! They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take my BMW anywhere else!! More

Customer Service Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, profession Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, professional and helpful in providing timely follow-up related to the mechanics findings, recommendations and timeline associated with the repairs. Thanks! More

Kicking the tires Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Brittany ordered the tires for me, and arranged for a loaner while they were waiting for them. Took an extra day, in which I had to drive around in a BMW 340. Boo-hoo. As always, service people were friendly and experience very pleasant. Almost made me forget that I'd spent as much on tires as a family of four spends on food for three months. More

Did they have time for a question about an accessory? I stopped into the dealership because I had a question about an accessory. I was given the traditional BMW attention to excellence. I did not expect t I stopped into the dealership because I had a question about an accessory. I was given the traditional BMW attention to excellence. I did not expect them to take so much time to help me understand. As I was leaving I was thanked for returning. I felt like I went to my personal garage and talked with my personal service folks and they attended to my needs in a respectful courteous manner. Why would I go any place else? More