Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,082 Reviews of BMW of Westlake - Service Center
Sort by
December 29, 2017
John Cordell’s excellent service John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also to John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori More
by moonlit
Employees Worked With
December 21, 2017
Prompt Friendly Professional This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hou This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hour wait and it turned out to be less. More
by cb1951
Employees Worked With
Jim Strunk
December 21, 2017
Prompt Professional Service Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as pr Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff! More
by CV335
Employees Worked With
December 20, 2017
Great service. I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, and getting the service scheduled and done efficiently. More
by rw641
Employees Worked With
Jim Strunk
September 24, 2017
Steve Mihalic is the best of the best Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my c Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my car for 2 days to see if the issue can be duplicated. He is so very caring goes out of his way to satisfy the customer. There are very few sales advisors who pays so close attention to details for his clients. My Kudos goes out to him for a job well done, and needs the dealership recognition for his outstanding customer service. More
by Nothappy1
Employees Worked With
Steve Mihalic
June 24, 2017
Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More
by Dan Hewitt
January 17, 2017
Excellent Service Steve and Q once again made my BMW experience smooth and easy... This is my second BMW I have purchased from BMW Middleburg Hts. Bottom line: They gi Steve and Q once again made my BMW experience smooth and easy... This is my second BMW I have purchased from BMW Middleburg Hts. Bottom line: They give you the best price and the best service of any of the BMW dealerships I have shopped at. I tell them what I want, they give me the best price, and then I come in and get it within a hour or two. Thanks again, James More
by luthardt11
Employees Worked With
Qasim "Q" Shirazi
January 04, 2017
Service Dept Is Outstanding! They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take my BMW anywhere else!! More
by Bpmonkey
Employees Worked With
December 30, 2016
Customer Service Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, profession Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, professional and helpful in providing timely follow-up related to the mechanics findings, recommendations and timeline associated with the repairs. Thanks! More
by Mike
Employees Worked With
December 28, 2016
Kicking the tires Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Brittany ordered the tires for me, and arranged for a loaner while they were waiting for them. Took an extra day, in which I had to drive around in a BMW 340. Boo-hoo. As always, service people were friendly and experience very pleasant. Almost made me forget that I'd spent as much on tires as a family of four spends on food for three months. More
by Russ
