Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,984 Reviews of BMW of Westlake - Service Center
Sort by
December 04, 2024
Professional, good team, attendance, very well prepared. Team at West Lake were very polite and explained to me all details may car had. Team at West Lake were very polite and explained to me all details may car had. More
by Heriberto Ruiz
Verified CustomerEmployees Worked With
December 04, 2024
Second car bought at BMW of Westlake and second great experience . Kelly went above and beyond and Ian was extremely helpful helping me set up my new car . experience . Kelly went above and beyond and Ian was extremely helpful helping me set up my new car . More
by jtcomella62
December 04, 2024
Everything went smoothly, Matthew was great in handling all the needs . Great service. Thank you. all the needs . Great service. Thank you. More
by ZHAYEK
December 03, 2024
Excellent customer service. I Love the videos showing me exactly what's going on with my car. I Love the videos showing me exactly what's going on with my car. More
by THURMAN.CAMPBELL721
Employees Worked With
December 03, 2024
I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. Fast and courteous. Love the loaner program as well. More
by John L BMW
Employees Worked With
December 02, 2024
My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my car or when it will be fixed. More
by KTMC9292
Employees Worked With
December 02, 2024
I am very pleased with your service center. Very efficient and always do a great job Very efficient and always do a great job More
by FW
Employees Worked With
December 02, 2024
Matthew was very attentive and pleasant even though my vehicle wasn't able to be fixed. vehicle wasn't able to be fixed. More
by LMCDOWELL
December 01, 2024
Blew out my tire & the BMW team at Westlake helped me get back on the road. Great service. Thanks Drew! back on the road. Great service. Thanks Drew! More
by NANCY.HUDAC
Employees Worked With
December 01, 2024
Very professional, very accommodating to my needs and questions. Also have top-notch technicians. Thx questions. Also have top-notch technicians. Thx More
by JGEMP.CLE
