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BMW of Westlake - Service Center

Westlake, OH

4.7
2,043 Reviews

2,043 Reviews of BMW of Westlake - Service Center

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January 15, 2025

The dealership is clean and inviting. Lexus offers cookies. Nissan offers mini cans of soda. More

by SUEBIESIADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

Hello Sue, thank you; we appreciate your feedback!

January 15, 2025

It is such a pleasant experience. The waiting room is very nice. I like how they keep you updated on the progress. More

by JKPLATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

January 15, 2025

I had my oil change done there recently and everything went well. I also received helpful recommendations from them. Excellent dealership, I will be back! More

by ECECONRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

January 15, 2025

Pretty good pretty quick really cool shop I wanted to see the cars but I wasn’t sure if I could cool place. More

by Jordeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

January 14, 2025

Very responsive in the level of service and attention to detail. Was able to get in quick and get problem resolved in timely manner More

by kzajo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

Your satisfaction is our top priority.

January 14, 2025

I brought my new to me BMW in for an oil change. Both the Service Managers and the actual service was very efficient. More

by JEREMYL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

January 13, 2025

The service at BMW Westlake is excellent! Andrew in the Service Department provides excellent service! More

by EAGLETRACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 10, 2025

This dealership is absolutely amazing, they’re very attentive and explain everything thoroughly. Today l got my car serviced and Matt was the absolute best! More

by Brandi Roby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

BMW of Westlake responded

Brandi, your wonderful feedback and rating mean a lot to us.

January 10, 2025

Cory did a great job making sure I was apprised of my car’s status. Also provided me with a loaner to make the repairs more efficient! More

by MJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

It's experiences like yours that really keep us motivated!

January 10, 2025

Had a flat driving up for the holidays on a Saturday. Got me in on Monday to repair. Only bad feedback is when advisor asked for feedback, I told him I noticed that my back windshield wiper came off in t More

by KELLY.LAPKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

BMW of Westlake responded

Hello Kelly, thank you; we appreciate your feedback! I will ask the service manager to reach out to you about the windshield wiper issue.

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