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Andrew Shaw
Andrew Shaw at BMW of Westlake
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Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9
79 Reviews

Dealership Experience

1 yr

Industry Experience

11 yrs, 3 mos

4.9

79 Reviews

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79 Reviews of Andrew Shaw

April 26, 2024

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Employee Rating

Dealership was professional and Service, prompt. I was on and out in about a half hour for my regular service, More

by Mjgentile
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 26, 2024

BMW of Westlake responded

Thanks for the positive review!

April 19, 2024

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Employee Rating

Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. More

by Norm
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Caruso, Robert Strecker, Mike Niedzwiecki, Brittaney Quick, Cory McConville, Mathew Povroznik

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Apr 19, 2024

BMW of Westlake responded

Thanks for the great review and for your loyalty!

April 14, 2024

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They did an unauthorized repair on my tire and they told me it was dangerous to do More

by FRANK@PLANNEDFINANCIAL.COM
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Workmanship
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Recommend Dealer
No
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Apr 16, 2024

BMW of Westlake responded

We understand the service manager has been in contact with you. We did a good will repair on the wheel of your vehicle. We did a good will wheel repair. We'll be in touch.

April 06, 2024

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Employee Rating

Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed. More

by CMERRIMAN1
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Recommend Dealer
Yes
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Apr 06, 2024

BMW of Westlake responded

Thanks for the positive review!

April 02, 2024

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Always a pleasure to work with everyone at the dealership! I appreciate their integrity whether I'm buying a car or handling maintenance issues. More

by ccb11
Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

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Apr 03, 2024

BMW of Westlake responded

Thanks for the great review!

March 31, 2024

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Employee Rating

Service department was very communicative throughout the service process. They kept me informed while the car was being serviced More

by rogfrisman
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Mike Niedzwiecki, John Redden

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Apr 02, 2024

BMW of Westlake responded

Thanks for the positive review!

Apr 02, 2024

rogfrisman responded

Great doing business with great professionals!

March 20, 2024

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Employee Rating

Great dealership, and Andrew is a great employee. Professional, helpful, and informative. I give this dealership my highest recommendation and review. More

by James
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2024

BMW of Westlake responded

Thank you for the positive review!

March 08, 2024

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Employee Rating

Very nice dealership. Quality service work every time. I would never take my vehicle anywhere else More

by lemod44212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville, Mathew Povroznik

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Mar 08, 2024

BMW of Westlake responded

Thank you for the awesome review!

March 02, 2024

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Employee Rating

Andrew was helpful and service was quick. When car was needed for a longer time, a loaner was quickly arranged. Car was done sooner than anticipated. More

by CECKERT2
Recommend Dealer
Yes
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Mar 05, 2024

BMW of Westlake responded

Thanks for the awesome review!

February 09, 2024

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Employee Rating

Everyone was very friendly, helpful & explained the process thoroughly. I was able to get to & from work timely bc of Tim who was also great! More

by MOMONEY225
Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

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Feb 10, 2024

BMW of Westlake responded

Thanks for the awesome review!

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