BMW of Westlake - Service Center

I appreciate the hands on approach of customer care. From the scheduling of service, reminders, loaner agreements, valet service, and overall servicing my vehicle. From the scheduling of service, reminders, loaner agreements, valet service, and overall servicing my vehicle. More

Great experience, as always. Service done when promised. Everything explained thoroughly. Great follow up after the fact. Service done when promised. Everything explained thoroughly. Great follow up after the fact. More

Very efficient scheduling process, Cory was polite, informative, proactively updated me on the status. The work was complete inside the estimated time and the vehicle was delivered clean and ready to g informative, proactively updated me on the status. The work was complete inside the estimated time and the vehicle was delivered clean and ready to go. Overall great experience. More

The whole team was amazing. They were super helpful, prompt and thorough. The whole team was amazing. They were super helpful, prompt and thorough. I would highly recommend them They were super helpful, prompt and thorough. The whole team was amazing. They were super helpful, prompt and thorough. I would highly recommend them to anyone! More

Expensive Very extremely expensive Too much money expensive Way too so much expense Omg very very pricey expensive Way too so much expense Omg very very pricey More

Thorough and fast. Completed much faster than expected Friendly and knowledgeable. Much better experience than when I had a Mercedes. Completed much faster than expected Friendly and knowledgeable. Much better experience than when I had a Mercedes. More

BMW of Westlake was able to get my 5 Series in for an oil change and brakes on very short notice before the holiday. The service was quick and the staff was very friendly and knowledgeable. The store is very change and brakes on very short notice before the holiday. The service was quick and the staff was very friendly and knowledgeable. The store is very clean and well kept. Thank you for everything! More

Quick, efficient, clean waiting area with good coffee Good communication, respectful, and good follow up Good communication, respectful, and good follow up More

It started off fine. Cory found a porter to get me back to Crocker Park, which was only a few miles away. The next day they called to tell me the service was done, but we Cory found a porter to get me back to Crocker Park, which was only a few miles away. The next day they called to tell me the service was done, but we're obscure about sending a Porter out or even knowing if there was a porter available. The person I spoke to was not Cory. After getting a ride from a coworker, I then discovered that the dealership charges 2% to use a credit card. To add insult to injury, I was trying to my BMW credit card! Apparently, there's some hoops I can jump through online or use a debit card to avoid the fee. Regardless, a 2% fee shows no respect for your clientele. More