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BMW of Westlake - Service Center

Westlake, OH

4.7
2,050 Reviews

2,050 Reviews of BMW of Westlake - Service Center

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January 13, 2024

Easy to deal with, diagnosed and fixed a non mechanical issue as a courtesy. Service was competed ahead of schedule. More

by AMELIA.J.LEONARD
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the great review!

January 13, 2024

Brittaney was wonderful. Responsive and helpful Brittaney went the extra mile to make sure our work was done promptly and that we were pleased with the service More

by LILARICHARDSON2019
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

January 13, 2024

poor make their own policy stuck up poor communication slow at service three more words More

by MOUD93
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 15, 2024 -

BMW of Westlake responded

Sorry to see you had a bad experience. We'll be sure to address your comment with the team - let us know if we can discuss anything further.

January 13, 2024

I'm thrilled with my BMW 330e plug-in hybrid! The transition from my reliable BMW 325XI after 20 years was seamless. The advanced technology, combined with the eco-friendly plug-in feature, has e More

by robb18
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 15, 2024 -

BMW of Westlake responded

Thank you for the amazing review!

January 13, 2024

Brittany and the entire staff always treat me with the best service possible. The dealership is top notch. More

by GLENNMOSHAM
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the awesome review!

January 12, 2024

Prompt service It was easy to schedule a maintenance appointment and the staff was courteous More

by ZJISHI
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 12, 2024 -

BMW of Westlake responded

Thanks for the great review!

January 12, 2024

Brittaney is absolutely amazing! Such a pleasure to work with! I'm so grateful that she takes such good care of me & my X3 More

by KKASHMAREK
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 12, 2024 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

January 12, 2024

Great service, great amenities, efficient communication The service staff always seem to have the customer's best interests in mind. More

by cstone1212
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 12, 2024 -

cstone1212 responded

Na

Jan 12, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 12, 2024

Working with Brittany is fantastic! She's knowledgeable, informative, and helpful with services, services provided, and customer care. It's always a great experience working with Britta More

by ZOFACE
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 12, 2024 -

BMW of Westlake responded

Thanks for the amazing review about Brittaney!

January 12, 2024

Dealership always treats me expectational. .always go above and beyond especially Kelly, Cory and Brittaney! I would refer anyone to BMW Westlake More

by PATRICKMURRAY03
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 12, 2024 -

BMW of Westlake responded

Thanks for the awesome review about the team!

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