BMW of Westlake - Service Center

Had to wait almost a month for an appointment because I needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will not be back for service. More

Very thoughtful n knowledgeable with common courtesy a good place to take care of your vehicle good place to take care of your vehicle More

Very good Always easy experience. At is done on time and kept abreast of any issues that may come up in a timely manner. At is done on time and kept abreast of any issues that may come up in a timely manner. More

We just purchased a new X6 and I wasn't sure how to adjust some of the settings and Matt and the genius were very helpful. adjust some of the settings and Matt and the genius were very helpful. More

Scheduling service appt was quick and straightforward. Easy drop off. Easy pick up. All service issues explained thoroughly by Andrew. Easy drop off. Easy pick up. All service issues explained thoroughly by Andrew. More

Excellent and professional. Even the cashier was nice. I appreciated the genius helping me out with the new car. Even the cashier was nice. I appreciated the genius helping me out with the new car. More

Diagnostic evaluation almost $200 with a 75% prediction that this was the right diagnosis, no work was done that this was the right diagnosis, no work was done More

Everything was done quickly and Brittany always so helpful. And they cleaned out my car! helpful. And they cleaned out my car! More

Didn't provide a 5 due to the ridiculous passing of the 2% credit cost to the customer. Rookie move. If you insist on doing that, raise prices to cover that cost. Still a rookie move but better than what y 2% credit cost to the customer. Rookie move. If you insist on doing that, raise prices to cover that cost. Still a rookie move but better than what you are doing now More

This is my 4th BMW from this dealership. The experience has always been excellent so I keep coming back. Service is excellent & John Caruso is my 'go to guy' The experience has always been excellent so I keep coming back. Service is excellent & John Caruso is my 'go to guy' More