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BMW of Westlake - Service Center

Westlake, OH

4.7
2,050 Reviews

2,050 Reviews of BMW of Westlake - Service Center

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January 03, 2024

Great My experience was absolutely perfect. Your appointment was kept and the services were provided. Thank you very much. More

by HCMARSICO
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 03, 2024 -

BMW of Westlake responded

We appreciate the positive review!

January 03, 2024

Great experience, as always. Service done when promised. Everything explained thoroughly. Great follow up after the fact. More

by MJS
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the amazing review!

January 03, 2024

Appreciated the accommodations for me considering the extensive work that needed to be done on my car. More

by Gvandootingh
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 03, 2024 -

BMW of Westlake responded

Thank you for the great review!

January 03, 2024

The whole team was amazing. They were super helpful, prompt and thorough. The whole team was amazing. They were super helpful, prompt and thorough. I would highly recommend them More

by NICKAUGUSTINE
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 03, 2024

I appreciate the hands on approach of customer care. From the scheduling of service, reminders, loaner agreements, valet service, and overall servicing my vehicle. More

by S.ROSCOE.REYNOLDS
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 03, 2024

Very efficient scheduling process, Cory was polite, informative, proactively updated me on the status. The work was complete inside the estimated time and the vehicle was delivered clean and ready to g More

by CHRYBA24
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 03, 2024 -

BMW of Westlake responded

Thanks for the awesome review!

January 01, 2024

Fast service work Fast service work. Easy to deal with . ..... . . . More

by DROCK428
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
January 01, 2024

Expensive Very extremely expensive Too much money expensive Way too so much expense Omg very very pricey More

by RHIEW7
Recommend Dealer
No
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 02, 2024 -

BMW of Westlake responded

Thanks for letting us know about your experience. We're going to address your comments with management.

January 01, 2024

BMW of Westlake was able to get my 5 Series in for an oil change and brakes on very short notice before the holiday. The service was quick and the staff was very friendly and knowledgeable. The store is very More

by jvayavong
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 02, 2024 -

BMW of Westlake responded

Thanks for the amazing review!

January 01, 2024

Thorough and fast. Completed much faster than expected Friendly and knowledgeable. Much better experience than when I had a Mercedes. More

by JAPRYKUD
Recommend Dealer
Yes
Jan 02, 2024 -

BMW of Westlake responded

Thanks for the great review!

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