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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.1
827 Reviews

827 Reviews of Banister Ford of Marlow Heights - Service Center

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June 15, 2024

Service department was very professional and notified me when my car was logged in after receiving it via the night drop off. I was notified through every phase of the diagnostics and received my vehicle o More

by RONALD.WOODY11908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quanisha
June 14, 2024

It's a great dealership. I always get my truck fixed. The wait time is not long. More

by latiamaree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

when I found out after two hours, service technician could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle More

by kristine.easley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. and Mrs.Sonny B.
June 14, 2024

I mentioned to give 5stars,awesome customer service, east appointment, I will be back for all my services More

by teacomp2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Quick service. Completed work in a reasonable time. All work complete and they did not try to sell me stuff I did not need. More

by RGAMBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia Diaz
June 11, 2024

Service side was Great ,but the Dealer side there was poor Communication from the Dealer side.. More

by tjlongshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

Quick turn around for repairs and an attentive associate to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before ha More

by jaysoncharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Wonderful Customer Service Our company appreciates his help and getting the job done Also his respectfully More

by Williams-JonesL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs. Evelyn
June 05, 2024

Scheduled to have my work vehicle get an oil change and tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communicat More

by khickey2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Banister Ford of Marlow Heights responded

Hello my name is Kelly I am the Service Director at Banister Automotive. If you could please give me a call directly to gather more details from you. My number is 301 702-3666. I do apologies about the experience you had, to better understand please give me a call. I am having trouble looking up the repair order.

June 05, 2024

Everything went well. My truck sound so much better after my oil change. I definitely will be returning for breaks and filters More

by Mswilson3895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Qureshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Kinsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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