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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
827 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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827 Reviews of Banister Ford of Marlow Heights - Service Center
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June 15, 2024
Service department was very professional and notified me when my car was logged in after receiving it via the night drop off. I was notified through every phase of the diagnostics and received my vehicle o when my car was logged in after receiving it via the night drop off. I was notified through every phase of the diagnostics and received my vehicle on Monday after dropping it off on Friday after hours. Not only was the problem correctly repaired, they did an outstanding job on cleaning the vehicle. Definitely a 5 STAR dealership More
by RONALD.WOODY11908
Verified CustomerEmployees Worked With
Quanisha
Helpful June 14, 2024
It's a great dealership. I always get my truck fixed. The wait time is not long. I always get my truck fixed. The wait time is not long. More
by latiamaree
June 14, 2024
when I found out after two hours, service technician could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle because they simply said that they could not find any error with the car that I had come there and spent 3 1/2 hours for basically nothing. I just know my car told me that Front end collision prevention needed to be repaired. But in all fairness that light has not come on since so I’m not sure who is in error. Perhaps the car? My representative seem concerned, but did not hurry up the lateness of the final report. More
by kristine.easley
June 14, 2024
I mentioned to give 5stars,awesome customer service, east appointment, I will be back for all my services appointment, I will be back for all my services More
by teacomp2017
Employees Worked With
June 12, 2024
Quick service. Completed work in a reasonable time. All work complete and they did not try to sell me stuff I did not need. Completed work in a reasonable time. All work complete and they did not try to sell me stuff I did not need. More
by RGAMBA
Employees Worked With
Asia Diaz
June 11, 2024
Service side was Great ,but the Dealer side there was poor Communication from the Dealer side.. poor Communication from the Dealer side.. More
by tjlongshore
Employees Worked With
June 11, 2024
Quick turn around for repairs and an attentive associate to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before ha to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before hand, like just call the day before to give me an update and say he wouldn’t be in the office would be helpful More
by jaysoncharmon
Employees Worked With
June 08, 2024
Wonderful Customer Service Our company appreciates his help and getting the job done Also his respectfully help and getting the job done Also his respectfully More
by Williams-JonesL
June 05, 2024
Scheduled to have my work vehicle get an oil change and tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communicat tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communication letting me know that this would be an issue until I got there. Rotating my tires for my work vehicle is critical to the life of my tires due to moving a lot of cargo. I was told that there would be a notation on the account and the ticket that I can come back and get a rotation, but there was no note. I paid for the maintenance plan when I got the vehicle and now when it’s time for me to get a service, I cannot get the full maintenance service that it requires. This whole experience has encompass bad Customer Service in the lack of communication. More
by khickey2
Employees Worked With
June 05, 2024
Everything went well. My truck sound so much better after my oil change. I definitely will be returning for breaks and filters My truck sound so much better after my oil change. I definitely will be returning for breaks and filters More
by Mswilson3895
Employees Worked With
