Carlos Scott
Carlos Scott at Banister Ford of Marlow Heights
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Carlos Scott

Service Advisor

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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4.4
57 Reviews
4.4

57 Reviews

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57 Reviews of Carlos Scott

April 23, 2024

Dealership Rating
Employee Rating

Like this dealership friendly advisers friendly techs would recommend this dealership to all my friends More

by mustangkid1986
Service Price Transparency
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Recommend Dealer
Yes

April 15, 2024

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Not bad good service have vehicle ready on time but they to start washing customers cars More

by ivoryman3201
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Recommend Dealer
Yes

March 25, 2024

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The associates communicates clearly, very professional, caring, service was excellent, I was able to get home in time to let my pet out. Thank you so much for being very proficient, understanding and quick More

by loveablejkl
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Recommend Dealer
Yes

January 27, 2024

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DARVELL FOSTER AND SHARON WILSON ARE VERY PROFESSIONAL AND GIVE GREAT CUSTOMER SERVICE, VERY KNOWLEDGEABLE OF THEIR JOBS AND HAVE TREMENDOUS AMOUNTS OF EXPERIENCE IN ALL AREAS OF CARS AND CAN ANSWER ANY Q More

by Tymar2016
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Recommend Dealer
Yes

Other Employees Tagged: Chris Oyedeji, Sharon Wilson , DARVELL FOSTER ? ? ? ? ?

July 26, 2023

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This is the worst Dealership in History! Tried to charge me 1,069$ for changing to snap on sensors. The service manager claimed it would take 3hrs. I rejected this price ask to speak to the More

by crayz_troubling69
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Bobby Gray

Aug 18, 2023

Banister Ford of Marlow Heights responded

We greatly apologize you may feel this way. We have certified Ford technicians apart of our team to ensure that you are receiving genuine FORD parts on your vehicle. We hope we can earn another opportunity to earn your business.

July 25, 2023

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Everything was performed professionally. Carlos is one of the very few people I trust my GT350 with. More

by SGARDNER340
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Recommend Dealer
Yes
Jul 26, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

July 22, 2023

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This dealership is the most competent dealership I have visited in the past 30 years of owning a Ford vehicle.the service department is awesome! More

by ERIK3355
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Oyedeji, Sharon Wilson, Davonte Manuel , Joe Hamilton

Aug 01, 2023

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

July 21, 2023

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Everyone is working, just the process is historically slow. There by 8:45am out by 11:30am 😂 but things will get better and they are my Local Ford dealership so they have my support unless them prices o More

by JayBuck0121
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Older Bkack gentlemen who held the door for everyone and helped me find my way around the place.

Jul 26, 2023

Banister Ford of Marlow Heights responded

We greatly appreciate you for taking the time to share your feedback. We appreciate even more for your patience. We are thankful to continue to earn your business here at The New Banister Ford of Marlow Heights!

July 18, 2023

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Extremely poor at keeping customer up to date, especially on long term repairs. Carlos was impatient and rude over the phone. Had to escalate problem to Joe Hamilton, who was respectful and helpful in reso More

by TERRYBOYKIN
Workmanship
Service Communication
Recommend Dealer
No
Jul 19, 2023

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have experienced. We hope we can earn another opportunity to serve you.

July 18, 2023

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Employee Rating

What happened to the free car washes when you service? ? Sheey Ford gave us free car washes More

by RICEMEMA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Gray

Jul 19, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We still provide free car washes as well. During your next visit we will make it a priority to clean your vehicle as well

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