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Basil Ford

Cheektowaga, NY

4.7
615 Reviews
Call Dealership (716) 893-1000

1540 Walden Ave

Cheektowaga, NY

14225

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615 Reviews of Basil Ford

December 12, 2022

I Elzora Baldon, a great experience on Saturday, all the tech was ready and available. Very aware and knowledgeable, I notice that the environment has changed and doing great customer service, I love it, an More

by e2baldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have my work order in front of me, Sat/10/2022
Report | Print
Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

December 03, 2022

The employees are always courteous and helpful. It’s always a pleasure dealing with my salesman and the service department More

by Chill203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Dec 06, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 23, 2022

They didn’t do anything to fix my car warranty won’t help even though it’s being paid for gotta pay 300 dollars for nothing thanks basil never dealing with this company again More

by User-0100b142b8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig
Report | Print
Nov 28, 2022 -

Basil Ford responded

Hello Francine, unfortunately due to a lack in routine maintenance, there was internal engine issues with your vehicle. Our management team informed us that they presented you with some options, we hope you are able to find a resolution.

Nov 28, 2022 -

User-0100b142b8 responded

You did try to help but I’m still having the same problem

Nov 28, 2022 -

User-0100b142b8 responded

I paying for warranty so it should be honored I work two jobs it’s not always easy to find the time when you work from 6am to 1130 at night but no payments were missed for the warranty

Nov 28, 2022 -

User-0100b142b8 responded

I’m going to get my truck fixed but you’re never getting 7000 dollars out of me

November 10, 2022

Great service, was pleasant and friendly. Will refer all my friends to their business. Well done More

by Keykeytroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Jess Basil, Cassie Soucia
Report | Print
Nov 14, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

November 05, 2022

Quick and friendly service got in and out in less an hour nice open waiting area as well More

by Tru3344
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Report | Print
Nov 07, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 28, 2022

Treated very well from start to finish. And the waiting area was A+ with coffee, snacks, etc More

by steveortolano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig in the service department.
Report | Print
Oct 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 27, 2022

Great place. ..Helpful and nice staff. Looking for a good deals and great cars go see Ed. Tell him I sent u... More

by Quin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Report | Print
Oct 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 26, 2022

Great sales rep im dealing with the greating when first intering may need to be step up a bit stand offish More

by Worldwide
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hahn
Report | Print
Oct 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

October 26, 2022

The staff were very nice and greeting the people that were coming in plus asking them in what they can help them. More

by rosamonegro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
Oct 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations!

October 18, 2022

Excellent caring service, highly recommend the Basil Ford Dealership Team, will continue to use the Basil Ford Dealership for my auto care needs. More

by John25oldmill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Bachert, Mike Lis, Jess Basil, Cassie Soucia
Report | Print
Oct 19, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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