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Basil Ford

Cheektowaga, NY

4.7
615 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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615 Reviews of Basil Ford

October 11, 2022

Great service and given in a friendly and professional way. I drive a long way to get service at Basil Ford because they have helped me keep my car in top running condition. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 17, 2022 -

Basil Ford responded

Thank you so much for your positive comments, Dave! Please don't hesitate to reach out if there's anything additional we can do for you!

October 08, 2022

Fast and accurate service. I will be back with all my scheduled maintenance again. Thank you. More

by bcbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig , Jess Basil, Cassie Soucia
Oct 10, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

October 06, 2022

Always a great experience at Basil Ford! Fast friendly and i trust them with our families vehicles ! More

by vmiller657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Oct 10, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

September 25, 2022

Kevim was a great aid in purchasing the vehicle that best fit me and my needs. He. Wasn't pushy, things were as he said when he said and he didn't promise anything he couldn't deliver. My kind of guy.. He's More

by jrex1920
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McGill
Sep 26, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 21, 2022

Fantastic job, everything taken care of, friendly and courteous associates. Been with Basil for many years and will continue More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Sep 26, 2022 -

Basil Ford responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.

September 20, 2022

Very friendly, professional, diligent staff. The wait was shorter than anticipated and the waiting room is very nice. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Sep 21, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 20, 2022

Salesman tried to severely undercut me on the price of my trade in. I don't think he was expecting a women to know what she was talking about. More

by GMC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McGill
Sep 20, 2022 -

Basil Ford responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilford.com to further discuss your visit.

September 19, 2022

Friendly & good work nice waiting room complete with snacks water coffee. They communicate with you if needed More

by Mdauscher3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 21, 2022 -

Basil Ford responded

Thank you so much for your positive comment! Please don't hesitate to reach out if there's anything additional we can do for you!

September 18, 2022

I have been a customer of Basil Ford in Cheektowaga, NY for many years and would like to say that I have always had good service. Andrew was polite, kept in touch with me and was very professional. My car More

by rosiebud07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kern - Service Advisor
Sep 21, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Andrew! We hope to be of service to you again in the future!

September 12, 2022

I've been dealing with Basil Ford for 12 years now. specifically with Mike Cross who has earned my respect since the first time I dealt with him for every one of my new Fords. I've Never had a bad expe More

by roeschchuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cross
Sep 21, 2022 -

Basil Ford responded

We're happy you found our Mike to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an incredible day!

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