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Basney Honda
Mishawaka, IN
2,806 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,806 reviews
August 02, 2020
It was a great experience , very courteous kind and helpful, very good people skillsThere was no pressure and I inthe sales just made us feel right at home helpful, very good people skillsThere was no pressure and I inthe sales just made us feel right at home More
by bontragerray
Verified Customer
August 01, 2020
Polite. Fast.conveniant. . Covid appropriate. I was in and out in a timely manner with the ability to social distance. People were polite and professional and out in a timely manner with the ability to social distance. People were polite and professional More
by Cindy
Employees Worked With
Other Employees :
Bryan Smith, Rodger Loveing, Justin Bowerman, Brandon Wilson
August 01, 2020
Mr. Allen was very professional in every step of the Mr. Allen was very professional in every step of the process of helping us buy our New car. He was knowledgeable friendly and made us feel comforta Mr. Allen was very professional in every step of the process of helping us buy our New car. He was knowledgeable friendly and made us feel comfortable More
by wdkeough
August 01, 2020
Employee's worked well together, greeted one another in morning. Matt Mulstay said the things that made me want to continue to be apart of the Honda family. morning. Matt Mulstay said the things that made me want to continue to be apart of the Honda family. More
by Wilkeric7
Employees Worked With
Brad Pankow, Matt Mulstay
July 31, 2020
Great service, very knowledgeable. We were looking for a good used vehicle and Bob Briney was very helpful, answered all our questions and was very easy to work with. We were looking for a good used vehicle and Bob Briney was very helpful, answered all our questions and was very easy to work with. More
by Stephanie
Employees Worked With
July 31, 2020
Place was horrible and service was bad and very rude made me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience More
by Dcolts777
Employees Worked With
Other Employees :
Don Perkins III, Brad Pankow, Brian Lynn, Matt Mulstay
July 31, 2020
Just bought a 2017 certified Accord hybrid ...after driving a 2006 CRV for 14 years and 214,000 miles. Have always gotten great service from Basney Honda, and was pleased to find the replacemen ...after driving a 2006 CRV for 14 years and 214,000 miles. Have always gotten great service from Basney Honda, and was pleased to find the replacement car I wanted and could afford. More
by PBESS
July 31, 2020
I received prompt and efficient service. Happy with Covid19 precautions. Felt fee for service was appropriate. My service writer walked me over to the payment area and showed me to my car. They even Covid19 precautions. Felt fee for service was appropriate. My service writer walked me over to the payment area and showed me to my car. They even have me a complementary car wash! More
by Gardener13
Employees Worked With
July 30, 2020
Smooth visit Good communication; prompt and on schedule. Accurate estimate. Reliable work. The dealership is clean, and the waiting room is large enough to accommo Good communication; prompt and on schedule. Accurate estimate. Reliable work. The dealership is clean, and the waiting room is large enough to accommodate social distancing. More
by JLANDER
Employees Worked With
Brad Pankow
July 30, 2020
I took my car in for service and was surprised to see half of the service reps NOT wearing face masks. I was left to stand by my car while being ignored by at least one rep who was not on the phone. I fr half of the service reps NOT wearing face masks. I was left to stand by my car while being ignored by at least one rep who was not on the phone. I friendly wave and a “come over to my computer “ would have improved your rating to 4 stars. I’ve been in for service before and have been ignored while at the head of the line and others get out of their cars and get waited on first. Basney needs to improve how they handle incoming customers. I really can take my Hondas elsewhere for an oil change and a tire rotation. More
by Kathy
Employees Worked With
