Basney Honda

Battery installed to my satisfaction. Drove off and realized that a Code was needed to run clock and radio. Had to go back to dealership to have it entered by service department. Drove off and realized that a Code was needed to run clock and radio. Had to go back to dealership to have it entered by service department. More

First, I was shocked to read posting that credit cards would have 3% fee which i could have been alerted to when i made online appointment. Since I was told that part needed ordering, I made 10 mile trip would have 3% fee which i could have been alerted to when i made online appointment. Since I was told that part needed ordering, I made 10 mile trip hone to get my debit card. I returned. Paid and told it would be in next day. Arrived at my appointed time. I checked AI on line and knew to expect it to take 1.5-2 hours. Nope, it took 3 hours and clearing out of every other customer. Then my price was $10 more than was written down to expect. When questioned, R. Hoover did not know and said shop fee. Now that isn't even an attempt to find answer. ?? More

Very efficient and professional Made the whole first time experience with the service department a very good one. experience with the service department a very good one. More

See above Dealership was welcoming. The popcorn smelled wonderful popping. Women's restroom was clean. The waiting area comfy. The popcorn smelled wonderful popping. Women's restroom was clean. The waiting area comfy. More

Basney service center is always very welcoming and accommodating. I haven't had any issues with repairs for recalls or with regular oil changes. I will continue to take my cars for service with Basney accommodating. I haven't had any issues with repairs for recalls or with regular oil changes. I will continue to take my cars for service with Basney. More

Excellent service! The oil change was quick, professional, and the advisor staff was super friendly and helpful. Highly recommend! The oil change was quick, professional, and the advisor staff was super friendly and helpful. Highly recommend! More

I brought my truck in because I thought the led around the head light was not working on the passenger side. The reason is the light on the driver side was working. Turns out when I hit a deer the body sh the head light was not working on the passenger side. The reason is the light on the driver side was working. Turns out when I hit a deer the body shop put the wrong light in. My RTL should never have a led light that functions. The problem is that rather than the Basney service center take a minute and validate this, they chose to take my truck apart, get a new headlight for the passenger side, THEN when it did not light the led bar decide to investigate that the RTL does not have this. So they had to put the truck back together. When they put it back together both sides of the cladding were installed improperly. In addition when I picked it up they made me feel like it was my fault for bringing it for service in the first place. When I brought the truck back in a second time to have the cladding fixed I noticed a big scratch on the drivers headlight. So the return trip included having the cladding reinstalled and the headlight buffed out. Both times when I called Austin to see if my truck would be ready by the end of the day he did not even know if the mechanic had started on it. When I pressed him to check to see if the mechanic had not started and if so to not start so that I could reschedule the service he was audibly upset about my request. The thing is I needed my truck for the weekend and it as 100% drivable like it was. So if the mechanic had not started and could not finish by closing time, why even start it. I feel like there are a couple of things. First if there would have been verification that my RTL did not support an LED light in the first place, I never would have had to bring it in. Instead the service team just ordered a headlight, had me bring it in and THEN they found out my truck does not have one. All this would have been avoided if they had just done that. Second, when I called to get an ETA on the repair I was merely asking so that I could make plans to pick it up. If the work had not been started in time to deliver at the end of the day I saw no reason for Basney to keep it for the entire weekend. When I bought my truck I had hoped I would be able to get it serviced at the same place I bought it. I am not sure that is going to happen now. More

She got the parts. Is always friendly Car done in timely manner Everyone loves my dog Is always friendly Car done in timely manner Everyone loves my dog More

Warm welcoming and good services Quality in and on services with a good care of customers. services with a good care of customers. More

We were there for a free oil change. We bought our car from Basney and we were there to get our free oil change. We bought our car from Basney and we were there to get our free oil change. More