Basney Honda - Service Center

Poor Service I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. The original technician never checked it, I called and spoke with the manager Allen who then had someone check it and discovered that is was still not in alignment. I paid for Basney Honda to do another alignment and then took it directly to a tire store for new tires which was maybe half a mile away. After dropping the vehicle off there I get a call and the alignment is still off and needs to be done yet again. I take the receipts back to the manager Allen who starts yelling about his machines could not be wrong and refuses to admit that the work was done poorly. I will never return to this location again. More

Transmission check Both the service advisor and technician sat down with me and explained what they found. Very friendly and did not push anything!! Unlike other dealers Both the service advisor and technician sat down with me and explained what they found. Very friendly and did not push anything!! Unlike other dealers... More

Oil change Great and quick service. I was very happy and glad to receive a free car wash along with my oil change. This made me want to come back next time as th Great and quick service. I was very happy and glad to receive a free car wash along with my oil change. This made me want to come back next time as the price was worth it. More

Awesome Customer Service Everyone at Basney has been a pleasure to work with from Bryan Smith in sales to Matt and Austin in Service! Always willing to help out when needed. Everyone at Basney has been a pleasure to work with from Bryan Smith in sales to Matt and Austin in Service! Always willing to help out when needed. Thank you Basney for having such wonderful employees they always treat me like family More

Excellent service I came in for routine maintenance and even though it was busy the service advisor I’ve worked with many times Matt was very quick to get me written up I came in for routine maintenance and even though it was busy the service advisor I’ve worked with many times Matt was very quick to get me written up for my service due. Matt has always advised me of any open recalls or other services due or coming up due without trying to sell me things that I don’t need. I’ve had many other vehicles serviced at other places that would try to sell me things from wipers, filters to flushes without fail. Don’t get me wrong these things do need to be done sometimes but not at every service. Also extra thanks to Matt and his service team for doing a battery load test which mine failed so they replaced it under warranty so not to leave me stranded with a dead battery with the cold winter weather that was coming. More

Timely Friendly no issue service They took my car for oil change, tire rotation, tire pressure light on, and computer screen was not working. All fixed in a few hours They took my car for oil change, tire rotation, tire pressure light on, and computer screen was not working. All fixed in a few hours More

Honda vs Toyota Service was fine and efficient, but being a long time Toyota owner, I’d have to say that the overall experience at Toyota is superior to Honda. Quicke Service was fine and efficient, but being a long time Toyota owner, I’d have to say that the overall experience at Toyota is superior to Honda. Quicker, more personal, better waiting facility, and better pricing for services. More

Service of Honda CR-V XL It was time to have an oil change on our Honda. I had discovered that I didn't need to make an appointment. I showed up about 7:45. I was welcomed It was time to have an oil change on our Honda. I had discovered that I didn't need to make an appointment. I showed up about 7:45. I was welcomed when I arrived and invited to take a seat in the waiting room. I had time to read the newspaper I had brought and enjoy a cup of coffee. Watched some of the morning news and conversed with some other customers in the waiting area. The technician helping me came and told me that I was all set and went over the computer read out as to what was right and what would need attention in the future. I found that every one was friendly and helpful. I was home by 9:00 a.m. My only disappointment was that the area had record cold that morning (11/13) and I chose not to run my Honda through the car wash. More

Oil change Service dept was clean. Waiting area friendly. If I’m giving all 4-5 stars I don’t feel a paragraph is necessary. If I not happy you’ll hear about Service dept was clean. Waiting area friendly. If I’m giving all 4-5 stars I don’t feel a paragraph is necessary. If I not happy you’ll hear about it. More

Outstanding Work I will be back for more. Service was great and they helped me get a new key and found out my battery was no good. 10/10 with who helped me I will be back for more. Service was great and they helped me get a new key and found out my battery was no good. 10/10 with who helped me More