Basney Honda - Service Center

Prompt. Matt very personable. Not pushy on services or add on parts. Car wash nice touch. Matt very personable. Not pushy on services or add on parts. Car wash nice touch. More

We thought there was a problem with our car, but it was fine. They figured out what was going on quickly and charged us nothing (since there was actually nothing wrong)(I am too embarrassed to say what th fine. They figured out what was going on quickly and charged us nothing (since there was actually nothing wrong)(I am too embarrassed to say what the actual issue was) More

All the employees were courteous and kind. The facility is clean and has a comfortable waiting room. However, it took 5 hours to get my car done. I was initially told 1.5 hours. The facility is clean and has a comfortable waiting room. However, it took 5 hours to get my car done. I was initially told 1.5 hours. More

I purchased my CRV new from another dealer, since delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving and had it towed to Basney. I explained the vehicle was never in a crash and the clunking noise persisted. Because the vehicle has 37000 I had to pay with no Honda warranty available. The estimate I was told was $320.00, when I picked up the bill was $479.00. The service manager did not offer me the phone number of Honda customer assistance service, I had to ask for it to try to get reimbursed. The vehicle does not have the clunking noise now and it seems good. I'm surprised the vehicle was not given a courtesy wash. More

Wonderful professional. Friendly service Every person I encountered was helpful and friendly. The car was clean and a very thorough car report was handed to Me and well e Friendly service Every person I encountered was helpful and friendly. The car was clean and a very thorough car report was handed to Me and well ecplained More

Great service. Resolved the issue to our satisfaction. Prompt attention and was able to take my car as a walk in. Courtesy shuttle was also offered Resolved the issue to our satisfaction. Prompt attention and was able to take my car as a walk in. Courtesy shuttle was also offered More

Basney Honda has an exception service team. Matt Mulstay always takes care of my service needs and I know things will be done right. I've been a long-time customer of Basney, and they are doi Matt Mulstay always takes care of my service needs and I know things will be done right. I've been a long-time customer of Basney, and they are doing things right to keep me as a customer. More

Great service, recommendations always on target. The wait was a little longer than previous visits The wait was a little longer than previous visits More

Service was great as always, all the staff are always pleasant ,answer all the questions, Always Thank You for coming in pleasant ,answer all the questions, Always Thank You for coming in More

I needed a new starter for my Honda CRV. The service was excellent. I am returning for 4 new tires!!! The service was excellent. I am returning for 4 new tires!!! More