Basney Honda - Service Center

NO PROBLEMS WHILE GETTING OIL CHANGE. .HAVE ALWAYS HAD A GOOD EXPERIENCE WITH THE SERVICE DEPT.. .HAVE ALWAYS HAD A GOOD EXPERIENCE WITH THE SERVICE DEPT.. More

Initial customer service was lacking but once they had my car it did improve. They tend to overbook their appointments and it makes for a long wait. car it did improve. They tend to overbook their appointments and it makes for a long wait. More

The service was great and they got my car in and serviced quickly. The only thing that I was disappointed with was they said I got a free complimentary car wash, but when I walked out to my car, it was defi quickly. The only thing that I was disappointed with was they said I got a free complimentary car wash, but when I walked out to my car, it was definitely not washed. More

Very happy with my service. My van came back to me in excellent shape. Speed of work exceeded every expectation. My van came back to me in excellent shape. Speed of work exceeded every expectation. More

Absolutely hate that you can’t eat an appointment for an oil change, was told it would be a few hours, but I was in no out in around an hour. oil change, was told it would be a few hours, but I was in no out in around an hour. More

We were very satisfied with the service. I always trust Austin. He is an outstanding representative for Basney! I always trust Austin. He is an outstanding representative for Basney! More

From calling the service department to dropping off my vehicle was easy and stress free. Basney Honda worked with us to drop off our vehicle early and even was able to work on it early. They kept in const vehicle was easy and stress free. Basney Honda worked with us to drop off our vehicle early and even was able to work on it early. They kept in constant contact and made everything easy and stress free. More

They did a great job explaining the problem with my vehicle, what needed to be done and what the cost would!! The service man also pointed out that passenger side wheels had been damaged prior to my p vehicle, what needed to be done and what the cost would!! The service man also pointed out that passenger side wheels had been damaged prior to my purchasing the vehicle and someone had decided to put touch up paint on them!!! They paint come off after one car wash!! More

Because my vehicle was 1200 miles past Honda warranty mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department abo mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department about a clunking noise from the front end when driving over small bumps in the road. I was told when I left the vehicle my cost would be $320.00, however when I picked it up it was $479.00. The service manager did not offer Honda warranty assistance phone number, but I did request it. Vehicle does not have the clunking noise after replacement parts were installed, so I'm happy what that. No courtesy wash either. More

Fast and courteous service, very knowledgeable as well. The service department is very prompt to let me know when my vehicle is finished and they wash my car before I come to pick it up. The service department is very prompt to let me know when my vehicle is finished and they wash my car before I come to pick it up. More