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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

September 30, 2020

The dealership was clean, communicative, and even faster than they said they would be with my repairs. Every team member I interacted with was kind and courteous. Thanks for making routine car service easy More

by am20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 30, 2020 -

Bay Ridge Subaru responded

Thank you so much for taking the time to share your experience. We are so happy we were able to handle your repairs timely and that you found our facilities clean and comfortable. We appreciate your continued business and look forward to seeing you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

September 30, 2020

Really, really good. So professional and organized. I normally hate filling out this sort of survey, but this time I really have to. I am very pleased. More

by PAULBMOSES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Sep 30, 2020 -

Bay Ridge Subaru responded

Thank you for rating your recent experience with our service team. We understand how important your time is and sincerely appreciate your feedback. Best, Tom Ruggiero, Dealer Principal

September 30, 2020

Such great service. Taken right away. Clean service waiting area. Mark was very professional and Dave did a great job. Special thanks to Corey for helping us out More

by misfrobud
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Sep 30, 2020 -

Bay Ridge Subaru responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Dave and Corey. If you need anything further, we're always here to help Safe travels! Tom Ruggiero, Dealer Principal

September 30, 2020

You have your systems down! From the thorough and detailed initial sales call to the valet (plastic to protect my interiors, even well-dressed!) to the check-in (professional, prepared, courteous, te More

by jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 01, 2020 -

Bay Ridge Subaru responded

Jared, it's fantastic to hear such appreciation for the systems we have in place that ensure timely, efficient and professional service. Thank you for the high rating and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

September 30, 2020

Bay Ridge Subaru....Always like family...friendly, courteous, very knowledgeable & eager to go the extra mile to make you smile🙂! Who would want to go anywhere else to keep our "babies"(cars) happy? More

by IMELDAM612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 01, 2020 -

Bay Ridge Subaru responded

We couldn't be happier to hear such great feedback about our service team! It's always a pleasure taking care of your "babies" and ensuring that they continue to run smoothly. Best - Tom Ruggiero, Dealer Principal

September 30, 2020

Had questions. Called management. No reply. Told that new leased Forester had all the safety features my previously leased leased Forster had. It didn’t. Missing side mirrors flashes or rear blind side warn More

by MCCARTHYF1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Bay Ridge Subaru responded

We deeply apologize for the lack of communication on our end, the situation you are describing is very unlike our team. We would love the opportunity to discuss this further with you. Please give Mike C. a call at your convenience. Sincerely, Tom Ruggiero, Dealer Principal

September 29, 2020

Happy with the car! Happy we were able to get it in white, even thought we had to wait due to limited supply. Gerald was very helpful! More

by Luisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Bay Ridge Subaru responded

Luisa, congratulations on your new vehicle! It's so gratifying to hear that Gerald was able to find the color of your choice without the delay. Thank you for your business and welcome to the Bay Ridge Subaru family. Sincerely, Tom Ruggiero, Dealer Principal

September 29, 2020

They did a great job with being straightforward about the cars, the deals and the whole experience. We ended up leasing through them. Fantastic experience working with these fine folks! More

by DIOGENESHAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Bay Ridge Subaru responded

Congrats on your new lease and welcome to the Bay Ridge Subaru family! We're delighted to hear of your fantastic experience and appreciation for our straightforward approach. Thank you for your business and enjoy your new ride! Best- Tom Ruggiero, Dealer Principal

September 29, 2020

Service is always quick. They are honest and never try to get me to do work that is not needed. Very honest and professional staff. More

by TEDALDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Sep 30, 2020 -

Bay Ridge Subaru responded

TEDALDI, thank you for your trust and positive feedback. It is always wonderful to hear how professional and efficient our team handles each individual concern. Best- Tom Ruggiero, Dealer Principal

September 28, 2020

Very helpful, accommodating & speedy! I very much appreciate the text reminders. I arrived for an inspection & had hit a pot hole on the way that was so big that it bent both rims on the right side. More

by ISAKTINER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Sep 28, 2020 -

Bay Ridge Subaru responded

Thank your for your recent service visit and confidence in us. It has been our pleasure to serve you hear that Andrea took such care in addressing all of your concerns. Best- Tom Ruggiero, Dealer Principal

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