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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

November 13, 2019

Taking the long way to what I wanted to get I'm came in looking for a used car. It took 3 weeks but I walked out with a used car. There we some difficulties but I don't feel the staff was lookin More

by PETERYIMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andre Arzuza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Nov 14, 2019 -

Bay Ridge Subaru responded

Peter, we appreciate the feedback and we're sorry for any inconvenience we may have caused you. At your earliest convenience, please reach out to our General Sale Manager, Michael Chiusano at 718-234-7960 ext 109. He is looking forward to speaking with you regarding this review. Thank you in advanced, for giving us the opportunity rectify this situation and restore your confidence in us again. Looking forward to see you soon. - BRS

November 12, 2019

waiting to hear re a billing error. courteous & knowledgeable staff. However, when I checked I mentioned I had some coupons I was told look up what you are entitled to. When I got hom More

by VTNROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Bay Ridge Subaru responded

We are so pleased that you had such a wonderful experience at Bay Ridge Subaru. We appreciate your business and taking the time to share your feedback. We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

November 11, 2019

Quick and efficient. I was told that in addition to oil change and yearly inspection, I had a recall problem that would be addressed with no additional charge. Service wa More

by SKNOBLAUCH.PHD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Michael Otero, Pamela Morgan
Nov 12, 2019 -

Bay Ridge Subaru responded

Thank you for your recommendation and five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru for all your vehicle needs and we hope to see you again soon. - BRS

November 11, 2019

Costly I was charged $125 dollors to check for a blown fuse on a CPO car.I asked where the fuse was but was told they had to check car More

by Vinny Dg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Nov 22, 2019 -

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

November 11, 2019

Cory was fantastic Cory was professional, courteous and genuinely a kind person. He did not try to sell me anything that I was not interested in. He answered all my ques More

by BOBBYGODWIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Nov 12, 2019 -

Bay Ridge Subaru responded

Bobby, thank you for your kind review on Cory. He's an excellent team member and we are happy to have him. We appreciate your business and we look forward to working with you again. - BRS

November 11, 2019

Great Experience The dealership was friendly, helpful and no pressure. I had been to another Subaru and this was by far a much better experience. I ended up with the c More

by AUNTIEEI47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Bay Ridge Subaru responded

Congratulations on your new vehicle. We appreciate your support and recommendation. We at Bay Ridge Subaru, understands the pressures of the car buying experience that is why our staff are not only knowledgable but dedicated to match each customer with a vehicle that fits their needs, lifestyle, and budget. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. Thank you for choosing Bay Ridge Subaru and please come visit us again, for all of your car needs. - BRS

November 10, 2019

Work was done quicker than expected. Everyone very nice. Service was excellent. Mechanics were on the job and well informed. Work completed faster than anticipated. Subaru sales provided a $20 discount - lov More

by TODDPHOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Bay Ridge Subaru responded

Thank you for the review as well as the 4-star rating. We really appreciate your feedback and we hope to see you at again soon! - BRS

November 09, 2019

Express Service Easy check in and timely express service. All points of vehicle checked and a color coded printout is given at end of service. I do recommend. More

by FDEMENAGAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro R. Armas Almeida
Nov 11, 2019 -

Bay Ridge Subaru responded

We are so glad to hear that you are enjoyed our services at Bay Ridge Subaru. Thank you for choosing us and we hope to do business with you soon. - BRS

November 09, 2019

Its a great experience The staff was efficient , helpful and polite. Explained in details. Waiting room is comfortable. The waiting time was reasonable. Overall, the servi More

by WAR1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton, Michael Otero
Nov 11, 2019 -

Bay Ridge Subaru responded

Thank you for the great review. We appreciate your high star rating and recommendation. We are extremely proud of our staff, facilities, and the services we provide. Our goals is that our customers feel valued and satisfied with every interaction. Please come visit us again, for all of your car needs. - BRS

November 08, 2019

I was very comfortable with the experience. From the moment I pulled in with my car for an annual inspection, Michael Otero was there to help me. He explained the process, and assured me that t More

by JUDY.TOSTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The mechanic, Erick, who did the work., Alicia Sena, Michael Otero
Nov 11, 2019 -

Bay Ridge Subaru responded

Judy, thank you for your recommendation five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru for all your vehicle needs and we hope to see you again soon. -BRS

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