Bayside Chrysler Jeep Dodge

My service experience at this dealership was by far the worst I’ve ever had. I unexpectedly broke down, and while waiting for roadside assistance, I called the service department. After about 15 agonizing worst I’ve ever had. I unexpectedly broke down, and while waiting for roadside assistance, I called the service department. After about 15 agonizing minutes on the phone, I was set up in their system, only to be informed that they were booked out for two weeks or so. A week passed, and I never received a single call. I reached out to Chris, who after a few phone calls and an hour or so, managed to locate my truck. He discovered that it was in service under the previous owner’s name, and Brian was taking care of me and would contact me. However, almost two days went by, and I hadn’t heard from Brian. Frustrated, I texted Chris that I hadn’t heard from Brian. After some back-and-forth texts and some time passing, Chris informed me that I needed a battery for $962 to address my complaint. He also mentioned that after battery replacement, they could perform open recalls on my truck and continue to check it over. Since this was a new vehicle to me, I wanted to be proactive about maintenance. I requested a price for servicing the 4WD, and Chris quoted me $662, which I agreed to. About 24 hours later(Wednesday), I received a text from John informing me that I needed a starter for $1269 because my vehicle still wouldn’t start after battery replacement. Concerned, I texted back, questioning the technicians’ findings and expressing my fear that they might just replace parts without addressing the root cause. Despite my concerns, I never received any explanation or answer to my questions. I texted back that if they were confident in their findings, I wanted them to proceed with the starter replacement. I texted a few times Thursday seeking an update. I also called the dealership, but I didn’t get any answers to my texts or anyone on the phone other than what sounded like a new receptionist. Frustrated, I followed up via text on Friday morning, and Chris informed me that he would look into the status of my truck. We spoke around 9/10 AM, and he assured me that my truck should be ready around noon. Finally, I received a text from Brian at 12:09 PM, confirming that my truck was ready for pickup. This service department is uninterested in phone conversations; they prefer texting you about repairs and only acknowledge repair authorization. I visited the dealership on Friday, May 23rd, around 6 p.m. Both Brian and Chris had left for the day. The cashier couldn’t find my paperwork because it was still in the previous owner’s name, but they had added my phone number. I was informed that I had to pay a $3159 invoice in someone else’s name. This seemed strange, but I was told it was normal. The dealership couldn’t update names on accounts, and I would have to wait for my invoice to post before they could update my information. I left with my information handwritten on someone else’s invoice and was told I would receive a call or an email with my invoice containing my name on Monday. A repair order is a legally binding document, isn’t it? At this point, I was just relieved to have my truck back, as it had been a two-week ordeal. I rely on my truck to make a living. When I asked about the labor rate at the time of pickup, I was told it was $399.50 per hour. I was shocked and started reviewing the invoice. I saw that the battery part itself cost $420, and the labor to replace it was $577, which seemed excessive and price gouging to me. The starter cost $544 before the $75 core credit, and the labor for that repair was another $799. The 4WD service, which I now know was only the differentials and not the transfer case, cost $497 just for the fluid and $155 for labor. I had worked in this industry before and had worked in some aggressive service departments, but I had never seen anything like this. It was absolutely disgusting how this dealership was operated More

A few days after having truck back from service , I noticed a shuddering noise and what appeared to be some binding sensation while making full-radius turns at low speeds in reverse or drive. I began r noticed a shuddering noise and what appeared to be some binding sensation while making full-radius turns at low speeds in reverse or drive. I began researching and discovered that my truck should have had 5 ounces of “limited slip additive” installed in the rear differential during the fluid replacement due to its 3.21 gear ratio. Surprisingly, the $497 worth of gear oil and limited slip additive billed out. On my only day off for the week (Sunday), I set up my truck on stands in the driveway. I removed the fill plug of the rear differential and noticed no small stream of gear oil dripping out. I rushed to the auto parts store, purchased gear oil, limited slip additive, and a catch pan, and headed home. I drained the rear differential, which appeared low, installed fresh fluid and limited slip additive, and temporarily lowered it to the ground. I made some full turns at low speed in reverse and drive, and the noise and feeling have completely disappeared. I then checked the front differential fluid and found it to be low as well. On my only day off, I corrected the poor service that I was charged $662 for, which I accomplished in under an hour and for less than $200. While I understand that mistakes can happen, Bayside Dodge should be embarrassed by their poor operational and execution practices. More