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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,983 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,983 reviews

September 08, 2022

People were polite and welcoming. I had to drop off my vehicle and return later, and they sent a link to watch the progress. I loved the idea of this feature, however, it was not work More

by aliv_gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Sep 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your honest feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please give us a call if you would like to further discuss your visit so we can continue moving forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 06, 2022

The representative was very attentive, knowledgeable and friendly. It was one of my most pleasant service experiences. More

by vamarquez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager of Oil Change Service
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Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Great job. Excellent service rendered by David. He explained all need services for my car. More

by OPHIAKEMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Hi OPHIAKEMP and thank you for your kind words. We are very happy to hear that David was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Quick and precise. No wait. My session was started with uncertainty but the service was completed with ease. More

by ryanyurner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Sep 08, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Great service. Awesome pricing. Great customer service. I will always bring my truck here for any service it needs. More

by Corey831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2022

Every time I go there they always exceed my expectations; thank you Daniel for taking care of my vehicle More

by dkhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

The vehicle was delivered and it was serviced well. I was extremely satisfied. My salesman was excellent. More

by warobbjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Hill , Mohammed Qureshi
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Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

Great dealership to work with, i was in and out very quickly, sales person was very knowledgeable on the truck I wanted. More

by elsobrino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

Trouble free dealership with huge inventory compared to others. Sales person who took care of us Irma Salinas was exceptional, answered all questions and always answers phone. She gave us several options More

by Mav218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma Salinas
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Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Sep 07, 2022 -

Mav218 responded

Thank you again for selling us the SUV we wanted.

September 02, 2022

Fantastic service, professional approach. Reminded me about important services beyond just my oil change. Thanks! More

by BEAH50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Rosie Hernandez, Gaby Cano
Report | Print
Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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