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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,557 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,557 reviews

April 25, 2024

They are prompt, helpful, and knowledgeable about their product lines and services. I enjoyed working with Jose on the purchase of my new GMC Terrain. More

by aide meza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had such a positive experience with us! We pride ourselves on being prompt, helpful, and knowledgeable, and we're glad that Jose made your purchase of a new GMC Terrain enjoyable. Enjoy your new GMC Terrain!

Helpful
April 25, 2024

Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. More

by donald1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Rosie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

Multi point inspection, under extended warranty, soon to expire. Suspension components faulty, tie rods, sway bar links, etc parts were all replaced. Front aligned. I was ride share home and returned in sa More

by troytravers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaby Andreu
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear you had a comprehensive service experience with us, and we're pleased to hear that Danielle and our team took excellent care of your vehicle. Addressing suspension components and ensuring everything was in top condition under your extended warranty is crucial for your safety and satisfaction. We're glad we could provide a ride-share service and return your car to you on the same day, all at no charge to you. Thank you for trusting us with your vehicle, and we look forward to continuing to provide top-notch service for you in the future!

Helpful
April 23, 2024

Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome More

by Budman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Beck & Masten Buick GMC South responded

It's wonderful to hear that you had a great experience getting your truck serviced at Beck & Masten Buick GMC Gulf South! Rosie provided excellent service as your representative. Thank you for choosing us!

Helpful
April 23, 2024

Profess, Professional. Excellent sales person, manager and finance person. I highly recommend doing business with them More

by cjm91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 17, 2024

Staff at this dealership were very easy to work with and quickly got us in and out with our new 2500HD. More

by Jandsbrittain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Naquin
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Apr 19, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new 2500HD! We're thrilled to have delivered an easy sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 16, 2024

The experience was really great. No hassle at all. I really felt like I was around people who really cared. More

by Kelvin_chambers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 16, 2024

They very professional and all ways take care about you concerning l like a lot the dealer More

by j.carmenlh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 14, 2024

Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

by dhom888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Beck & Masten Buick GMC South responded

It's great to hear that you had a positive experience with the service manager and noticed an improvement in service time! We apologize for the inconvenience with our online scheduling system and appreciate your feedback about needing to make multiple calls to schedule your service appointment. We'll work on addressing this issue to ensure a smoother experience for our customers in the future.

Helpful
April 13, 2024

Rafael is a great salesman, he helped me find exactly the car I wanted, never pressured me into something else, listened to what I wanted and made it happen, definitely the best salesman I have ever worked w More

by Nlyancey2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ruppert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Beck & Masten Buick GMC South responded

That's fantastic to hear! Rafael sounds like a top-notch salesman who truly understands his customers' needs and preferences. We're thrilled that he was able to help you find the perfect car without any pressure and made your experience so positive. Thank you for referring him to others!

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