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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,563 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,563 reviews

April 30, 2024

Rafael is a great sales person, this is my boyfriend and father in law 3rd time going to Rafael! I would recommend everyone to go to him!! Super friendly and will work work you! More

by Lexi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to hear that Rafael has left such a positive impression on your family! His friendliness and dedication to excellent customer service are qualities we value here at the dealership. Thank you for choosing us!

Helpful
April 30, 2024

Beck and Masten has such great hospitality and everyone is so helpful a makes sure that you’re properly taken care of. More

by Segovia23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 29, 2024

Great experience and all around service. Thank you team, would definitely recommend beck and Masten south More

by bmcclain80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 29, 2024

Rafael was great to work with. He made this car buying process very quick and easy! We told him what we needed and he was able to work his magic Thank you Rafael Benavides. More

by Leanna K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that Rafael at the dealership made your car-buying process quick and easy! It sounds like he really understood your needs and went above and beyond to assist you. Enjoy your new car!

Helpful
April 27, 2024

I can’t complain about the customers service. Miss Rosie always provides the best service. More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Miss Rosie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 26, 2024

I purchased a pre-paid oil change package some time ago. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. More

by bob.j3294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 25, 2024

They are prompt, helpful, and knowledgeable about their product lines and services. I enjoyed working with Jose on the purchase of my new GMC Terrain. More

by aide meza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Negrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had such a positive experience with us! We pride ourselves on being prompt, helpful, and knowledgeable, and we're glad that Jose made your purchase of a new GMC Terrain enjoyable. Enjoy your new GMC Terrain!

Helpful
April 25, 2024

Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. More

by donald1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Rosie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

Multi point inspection, under extended warranty, soon to expire. Suspension components faulty, tie rods, sway bar links, etc parts were all replaced. Front aligned. I was ride share home and returned in sa More

by troytravers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaby Andreu
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear you had a comprehensive service experience with us, and we're pleased to hear that Danielle and our team took excellent care of your vehicle. Addressing suspension components and ensuring everything was in top condition under your extended warranty is crucial for your safety and satisfaction. We're glad we could provide a ride-share service and return your car to you on the same day, all at no charge to you. Thank you for trusting us with your vehicle, and we look forward to continuing to provide top-notch service for you in the future!

Helpful
April 23, 2024

Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome More

by Budman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Beck & Masten Buick GMC South responded

It's wonderful to hear that you had a great experience getting your truck serviced at Beck & Masten Buick GMC Gulf South! Rosie provided excellent service as your representative. Thank you for choosing us!

Helpful
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