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Beck & Masten Buick GMC South

Houston, TX

4.5
2,573 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,573 reviews

July 12, 2017

Oil change Staff were friendly, knowledgable and efficient. My oil change and multi-point vehicle inspection were done quickly. Overall, it was a great experienc More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni, Ilse
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Very fast service and nice employees Very nice and friendly employees Fast service. They just start the service when I get there. I definitely will recommend it for sure. Thank you so m More

by Miriam Padilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Manny Escalon | Service Manager

July 12, 2017

Excellent I rate Beck and Masten SOUTH the best dealership for customer service and Sales. I would like to thank MANNY ESCALON GABRIELLA CANO and TONI DE LA ROS More

by Heriberto Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GABRIELLA CANO, TONI DE LA ROSA, Chad Garland, Manny Escalon
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Toni and I were able to provide you with the excellent customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

July 11, 2017

Oil change Friendly staff was able to help me out with any questions was in a bit of a rush they did the oil change and I was on my way. More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isle
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your 5-star review, Jason. Please let us know if you need anything else! Sincerely, Manny Escalon | Service Manager

July 11, 2017

Great Service! Went to dealership to fix a rattling noise due to prior catalytic converter replacement. The warranty had expired but they replaced the part with no l More

by B&MReview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Manny Escalon | Service Manager

July 11, 2017

Oil Change Every time I visit the service department at Beck and Masten South, whether it's for an oil change or something more serious for my vehicle, I receiv More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vasquez
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Manny Escalon | Service Manager

July 11, 2017

service Jamie was above and beyond service, very professional, and answered all my questions, the time to check and repair my car was excellent. great job. an More

by chay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni at cashier, Jamie Ward
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Jamie and Toni were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

July 11, 2017

Oil Change & Tire Roatation Gabrielle was responsive to my time constraints and provided took the time to go over the multi-point vehicle inspection checklist. I had an appointm More

by Ellyson F. Dyson, Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni, Gabrielle Cano
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Hi Ellyson and thanks for the great feedback! We're very happy that Gabrielle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Manny Escalon | Service Manager

July 10, 2017

Great Service Rosie has always giving me great service. She has always went out her way to try and get my truck back to me as soon as possible. David More

by 2012 GMC vin# 2CF204481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We're glad to have Rosie on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 10, 2017

Always friendly and ready to assist you. I never have had a bad experience. The service personnel are always readily to help you in anyway. They ask if you would like something to drink or a More

by rieb115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience at Beck & Masten Buick GMC South. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

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