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Beck & Masten Buick GMC South

Houston, TX

4.5
2,574 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,574 reviews

July 14, 2022

I was very pleased that you came and towed it in for me, and that you found the problem. Everyone was very nice and efficient. Great experience with the only problem I’ve had with the car. More

by G3207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 12, 2022

Jose provided excellent customer service, I am very satisfied with the purchase of my new vehicle. More

by Robkdrx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 14, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 12, 2022

Very clean organized facility and very competent people. Larger selection of vehicles than any other dealer I have been to since shortages started. More

by JMETOM34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharleen
Jul 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2022

I got towed in late Friday night just before closing. I wasn’t expecting my truck to be fixed on Saturday because I didn’t have an appointment. Thank you Frany for taking care of me. More

by DRECHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

Very attentive, knowledgeable employees, and above all great service. They aimed to please and ended up with a car. More

by Rey!Rey!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez, Ralph Odigbo
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Rey, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

Sorry, can't forget the Finance department. .. everyone there will never pressure you and will bend over backwards to take care of you...Kimberly, made both my deals easy and really worked hard More

by RAY GALVAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Eiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly, Earl and everyone in Finance.
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

We have been doing business with Beck & Masten since 1995. Service is great the culture their is family first. My family and I continue to go back because they have been transparent, respectful and lo More

by Stephen and Adriana Dibello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Eiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Manny Escalon, Reputation .com, Frank Nolden
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2022

My service Albert was great, he handled all the issues on my Envlave, I came in for a oil change and brake issue that was not previously addressed. More

by CLACKBEVERLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2022

Great service from Gabby Cano. She is a sweetheart and takes great care of her customers. She calls and texts you update on the service. More

by RAY GALVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2022

Horrible service at your service department, still waiting on parts for my vehicle a year later, it’s ridiculous More

by STEPHSALAZAR20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Beck & Masten Buick GMC South responded

Steph, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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