Belknap Subaru

This was my first experience with Belknap but not my first Subaru. Evan was my sales rep and sucessfully helped me find the car I wanted. He was very familiar and able to communicate the features and first Subaru. Evan was my sales rep and sucessfully helped me find the car I wanted. He was very familiar and able to communicate the features and functionality of my new Outback Wilderness. Dave was very helpful and listened as we agreed on a fair price for my 2020 Outback which I was trading in. Great group of down to earth individuals More

Incredibly easy process, no xx. Didn't feel "salesy" - felt like they genuinely wanted toward a mutually success deal. Didn't feel "salesy" - felt like they genuinely wanted toward a mutually success deal. More

Just leased my 4th Subaru Forester from Belknap. Everything was made easy and the transition from old car to new was very smooth. Evan Lamprey was excellent. On top of everything, pleasant and profe Everything was made easy and the transition from old car to new was very smooth. Evan Lamprey was excellent. On top of everything, pleasant and professional. He and Dave Elliot made sure everything went smoothly. Very happy with my new car and always happy with the service on all previous cars. More

My daughter and I both purchased vehicles here, and we came back because of the outstanding experience we had buying my previous vehicle several years ago. Mike, our salesperson, was absolutely fantast came back because of the outstanding experience we had buying my previous vehicle several years ago. Mike, our salesperson, was absolutely fantastic. He was knowledgeable, patient, honest, and made the entire process simple and stress-free. He never made us feel pressured, answered all of our questions. We would gladly work with Mike again and highly recommend him to anyone looking to buy a vehicle. Unfortunately, our experience changed once we got to the finance office. We both declined the extended warranty, and the finance manager's response felt unnecessary and unprofessional. He asked me, "Did you have a bad experience, or do you just have that money to spend?" When I explained that we have a trusted mechanic who takes care of our vehicles, he replied, "He does it for free?" The comments came across as dismissive and left a bad taste after what had otherwise been such a positive experience. It's understandable to explain the benefits of an extended warranty, but customers shouldn't feel judged or pressured for choosing to decline it. Overall, we love our vehicles and truly appreciate Mike's excellent service. I hope the dealership recognizes the value of having salespeople like him and also considers improving the customer experience in the finance office. More

We've purchased 2 Subaru's from Jon now. He tries to accommodate and keep it stress free. Dave was also great with all the paperwork. He tries to accommodate and keep it stress free. Dave was also great with all the paperwork. More

Jon was great from beginning to end. I had inquired online about a car I saw on the dealership website. When I spoke with Jon, I asked about the inside of the car because there were no i I had inquired online about a car I saw on the dealership website. When I spoke with Jon, I asked about the inside of the car because there were no interior pictures. He offered to go take some pictures, and sent them, as well as a couple of videos, within 10 minutes. At the dealership, Jon made the experience very easy. We were there for about 2.5 hours total, and that was only because the finance department was very busy. There was no pushiness, Jon was genuine and listened to what we wanted/needed to close the deal. Our experience was one of the best we’ve ever had buying a car. Thank you, Jon. Highly recommend working with Jon if you want a stress free experience. More

I walked into the dealership, and Evan was the first person to greet me. I pretty much knew what I wanted, but he was helpful in explaining the cars features. He was very accommodating. The manager made person to greet me. I pretty much knew what I wanted, but he was helpful in explaining the cars features. He was very accommodating. The manager made special arrangements for me when my husband couldn't get to the showroom before closing to look at the car. When I purchased the car, Evan took care of everything even calling my insurance to get the car added to my policy. Car shopping is not one of my favorite activities, but I actually enjoyed the process and the people at Belknap Subaru. More

Evan was our salesperson and even though he was new he did an excellent job. I used to sell cars many years ago and I know it is not easy and of course everyone hates to talk with a salesperson, until th did an excellent job. I used to sell cars many years ago and I know it is not easy and of course everyone hates to talk with a salesperson, until they need something. He did a super job. No pressure on his part. He is young and enthusiastic and those are excellent qualities. Keep up the good work and good luck More

I was interested in purchasing a Rav 4 (Vin# 2T3ZFREV5GW263024), and I had (and still have) several questions and concerns that I was looking to Belknap Subaru for answers. I was simply looking 2T3ZFREV5GW263024), and I had (and still have) several questions and concerns that I was looking to Belknap Subaru for answers. I was simply looking for information to make an informed decision on purchasing this vehicle. After two hours of having an unproductive and negative experience with two of their salesmen, I’ve decided that I’m no longer interested in purchasing this vehicle. They provided run around answers to my questions, and try to snow ball me on a carfax report (title history report, green box with white check marks). We communicated via their business chatline and via text exchange. They didn’t answer my questions. Rather they provided run around information and asked me to justify their information. Hmm, They are the professionals, not me. They claim to have a clean title but never offer to send me a copy. Like the question on the maintenance performed on the vehicle while in Alaska (own house in Alaska, no shop, had his own oil, second owner of a three owner vehicle) I never asked why the vehicle was in Alaska. I asked why no maintenance history for ~ 30k miles, 50k to 82k, (not even an oil change). They had one questionable excuse after another and never answered any of my questions. Their lack of willingness to share information, this just raised a red flag, and convinced me that this dealership isn't being forthcoming. I have screenshots. You can decide for yourself. These salesmen were many things but helpful wasn’t one of them. My opinion, they weren’t professional and didn’t hold up the business’s standards, commitment to their customers, and the community outlined on your website. Once, I get clarification and from my independent findings on the mileage discrepancies, I will have answers to many of my questions. No thanks to the dealership’s staff. More