Bell Audi

Bunch of Unprofessionals & arrogant people!! On the day when I finalized the deal, Eric Thokaai made me wait by telling "you can take the car home in few hours", asked me to pay down payment of $ On the day when I finalized the deal, Eric Thokaai made me wait by telling "you can take the car home in few hours", asked me to pay down payment of $3500/- which I did immediately (On asking questions, reply was all will be discussed when you sit with the fiancé personal), was pretty excited. But, after making me wait for more that 3 hours (with my pregnant wife), he told me they need some additional document, and cannot allow me to take the car home. Well, I promised them by providing document so they can process on Monday, which I did, thought of receiving car by immediate Friday or Saturday (Eric Thokaai said yes too), after that I had to call and follow up to know the status of my car (Once you pay them they don't care coz you are hooked), finally, after too much of back and forth I was called on Friday to discuss with finance personal and to take the car home. Note: Met another Unprofessional & rude person This guys Ryan Schmidt, started showing all the various schemes, and upon questions, was explaining me how the internal process works and the job duty of Eric T & himself. my simple question was why was I not informed about all this before finalizing the deal, his answer was again on explaining the internal process, Ryan was not at all convincing, and was telling us he would rather go home and spend time with his daughters then spending time with us on this discussion, after arguing for more than 1hr, we decided to cancel the deal. Ryan filled the form and said we will receive money back into our account in 1 week. I was constantly following up ever alternate day for next 2 week over phone & email, neither they called back and not even replied with any status on my money ($3500/-) after being fed up. I reached out to Allison and she made it possible to get me my money back. she was professional and did what she promised So, long story short, this dealership is not recommended, don't pay them immediately, only pay when your entire deal is confirmed, they also charge you 1st payment which is not towards your vehicle transaction, it goes into dealers pocket. Its a BIG NO! NO! NO! NO!. Full one month of headache!! More

GREAT!!! THANK YOU MARC!!! Quick and easy!!! Our salesman, Marc Levine, was direct, to the point and very professional from start to finish! There were no games!! He has great Quick and easy!!! Our salesman, Marc Levine, was direct, to the point and very professional from start to finish! There were no games!! He has great knowledge of Audi and made our purchase seamless! I would absolutely buy a car from him again!! More

Marc Levine Made it Happen! Bell Audi had the car I was looking for and I was able to negotiate with them for the right price. They didn't waste my time or try to use hard sell Bell Audi had the car I was looking for and I was able to negotiate with them for the right price. They didn't waste my time or try to use hard sell tactics. Marc Levine is a really decent guy and a pleasure to work with. He responded to all my inquiries promptly before, during, and even after the sale. More

Mark Levine gets a star on my calender!!! Friends recommended to see Marc Levine to purchased a new audi. We had another German brand, but wanted something better in its class. Can't say enoug Friends recommended to see Marc Levine to purchased a new audi. We had another German brand, but wanted something better in its class. Can't say enough about Marc!!! More

Marc Levine is the Best! We can't say enough good things about Marc Levine. He goes the extra mile to make you a happy (and repeat) customer. We just leased our 3rd Audi from We can't say enough good things about Marc Levine. He goes the extra mile to make you a happy (and repeat) customer. We just leased our 3rd Audi from him. More

Marc Levine is the person you need to ask for! Marc Levine is an honest salesperson. He is knowledgable, personable without the slick salesperson attitude. It has been the most comfortable, pleasa Marc Levine is an honest salesperson. He is knowledgable, personable without the slick salesperson attitude. It has been the most comfortable, pleasant car buying experience we have ever had. We highly recommend him! More

Excellent service in a timely fashion Went for my 15,000 service. I got an appointment for the following week with a loaner. Once I got there, I was helped with 5 minutes and was driving a Went for my 15,000 service. I got an appointment for the following week with a loaner. Once I got there, I was helped with 5 minutes and was driving away the loaner 20 minutes later. Everyone was attentive and efficient. More

Love my Audi ! Daniella was great, she helped me out with everything. Love my new car. I would definitely recommend my family and friends to come to Bell Audi. Daniella was great, she helped me out with everything. Love my new car. I would definitely recommend my family and friends to come to Bell Audi. More

Bell Audi in Edison NJ would not honor our deal! I contacted Bell Audi in Edison NJ on Saturday to inquire about a 2015 Audi S5 they had advertised on their website. I was searching for a preowned S5 I contacted Bell Audi in Edison NJ on Saturday to inquire about a 2015 Audi S5 they had advertised on their website. I was searching for a preowned S5 for several months and was prepared to make a cash purchase. I spoke to Ajay Puri the used car sales rep. who provided me with a copy of the original window sticker and Carfax report so I could confirm the cars options list and vehicle history. We negotiated a fair price for the car including my trade which was approved and accepted by his management. He told me he would call me back in one hour once he had an opportunity to draft the bill of sale and calculate all of the costs including, tax, tags and administrative fees. I told him I was prepared to place a $500.00 deposit on my AMEX to hold the car and I would present him a certified check for the balance when we picked up the car on Monday. When he called me back however he told me that there was a miscommunication and he could no longer honor the negotiated price. What part of, "we have a deal" did he miscommunicate? He proceeded to inform me that the price of the S5 was increased by $3,000.00 and the value of my trade decreased by $1,000.00 which translates to a net increase of $4,000.00. I am simply amazed how this dealership finds it acceptable to waste my time negotiating a fair deal only to rescind it prior to issuing a deposit. If a dealership is unwilling to honor their commitments during the presale how can you possibly trust they will honor their commitments after the sale. I can assure you that I will never do business with Bell Audi and I will certainly discourage my friends, family and colleagues from doing business with them as well. Buyer beware especially at Bell Audi in Edison NJ. More

Great Customer Service!!! Marc was very helpful from the first time I walked into Bell Audi till the time I drove off the lot with my new car. He was eager to help me find the Marc was very helpful from the first time I walked into Bell Audi till the time I drove off the lot with my new car. He was eager to help me find the car that I wanted and provided me with options that took into consideration - my safety concerns, budget and style. Marc and the team at Bell Audi found the exact car that fit all of my needs in Brooklyn, New York and the car was on the lot and ready to be picked up in less than a week. Marc was available at all times during the week and remained in contact with updates as to when the car would be ready. He insisted that he would continue to be available via text/call/email even after the sale, which proves he really does care about his customers. I would highly recommend Bell Audi in Edison and I would certainly keep an eye out for Marc...he will go above and beyond to make sure you get what you want! More