Bell Honda

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

In and out quicker than normal and had to get a couple extra services I could not afford but did it. However next time on cabin filter I will buy one and do it at home. More affordable extra services I could not afford but did it. However next time on cabin filter I will buy one and do it at home. More affordable More

I was super impressed by the customer service I received during my visit! The purchase of my vehicle was easy and I got what I wanted! Big thanks to Javier and the rest of the Bell Honda Team! I will defini during my visit! The purchase of my vehicle was easy and I got what I wanted! Big thanks to Javier and the rest of the Bell Honda Team! I will definitely tell friends to check you guys out! More

I didn’t have an appointment but your service department handled my problem in an hour handled my problem in an hour More

Excellent customer service. Everyone very professional the minute I stepped inside the building. Customer for life. Everyone very professional the minute I stepped inside the building. Customer for life. More

Joshua always greats me by name and takes my car for service as time permits service as time permits More

Excellent service Friendly staff In and out in a few hours I wanna give Mandy 10 stars for her hard work and dedication. She went above and beyond to help me. Great communication skills. Kudos to her!!! hours I wanna give Mandy 10 stars for her hard work and dedication. She went above and beyond to help me. Great communication skills. Kudos to her!!! More

Great experience and Krystal was knowledgeable and professional The entire dealership is very professional Awesome work Bell Honda! professional The entire dealership is very professional Awesome work Bell Honda! More

Everyone was very nice. Bringing the bell was fun. The police was a bit outdated and dirty though. Bringing the bell was fun. The police was a bit outdated and dirty though. More

Knowledgeable and friendly. Dropped of car at home which was very helpful Happy with purchase Dropped of car at home which was very helpful Happy with purchase More