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Bell Honda - Service Center

Phoenix, AZ

4.3
1,301 Reviews

1,301 Reviews of Bell Honda - Service Center

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August 24, 2025

Good Dealership bought 2 cars servicing my car I will re commend them easy buy More

by jmalicdem1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Bell Honda responded

We are delighted to hear about your positive experience purchasing two vehicles with us. Your satisfaction with both the buying process and our service department means a great deal to us. We truly appreciate you finding the purchase experience straightforward and easy. Thank you for recommending Bell Honda to others - your trust and confidence in our dealership is invaluable to our team.

August 24, 2025

There popcorn is really good and the air conditioner works really good very good service More

by Omgmarylicious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Bell Honda responded

Thank you for taking the time to share your wonderful experience with us! We are so pleased to hear that you enjoyed the complimentary popcorn and found our comfortable environment with excellent air conditioning to your liking. We strive to create a welcoming atmosphere for all our guests, and it sounds like we succeeded in making your visit enjoyable. We look forward to serving you again in the future!

August 23, 2025

I left my car for the day and 7 hours later, was not called. I had to call twice to reach someone. When I was able to reach my coordinator, was told I had to leave my car for an additional full day an More

by PSIMPS0N4259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Bell Honda responded

It is never our intention to make the service process stressful, and we are very sorry that your visit did not reflect the high standard of care we aim to provide. We also understand how frustrating it must have been to receive differing information from another dealership, and we value your input as an opportunity to improve. Please reach out to our Service Representative, Iris Garcia, at IGarcia10@vtaig.com.

August 23, 2025

Spent thousands upon thousands of dollars at this location, from new cars to repairs and I will never step foot here again. What a joke of a management team. Do not waste your time or your money. More

by JEREMY@AZDMESOLUTIONS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Diemert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yusuff Olowoeshin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jalal "AJ" Ahmadzai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Grigg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Bell Honda responded

This is absolutely not the level of service or care we aim to provide, and your feedback is extremely concerning to us. Please contact Iris Garcia, our Service Representative, directly at IGarcia10@vtaig.com.

August 23, 2025

Horrible experience. Alex was unprofessional. All my paperwork had incorrect information on it. When I asked him to correct it and give me a new copy, he refused. I had t More

by seenagowa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex in service center
Aug 28, 2025 -

Bell Honda responded

Professionalism and accuracy are key priorities for us, and it’s clear we fell short in this instance. We would like the opportunity to learn more about what happened and work toward making things right. Please contact Michael Jandran, our General Sales Manager, at 602-789-9771 at your earliest convenience.

August 23, 2025

I have issues with my 2021 Honda passport. To be exact, Transmission and brakes. They keep dismissing it as “ normal for this vehicle”, but Inknow it’s not. I feel like I’m a bother to them a More

by JJAIC7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Alvarez
August 23, 2025

Tanner is the best! We have been clients at Bell Honda Service since we bought our car. He is very trustworthy, helpful and professional. Thank you! More

by angelasyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
Aug 27, 2025 -

Bell Honda responded

We are delighted to hear about your wonderful experience with our service team. It means so much to know that you have found our staff to be trustworthy, helpful, and professional throughout your time as a client at Bell Honda Service. We truly value customers like you who have remained loyal since purchasing your vehicle with us.

August 23, 2025

Good dealer, easy to work with Seems to be fair. Service is also good. I would highly recommend Bell Honda. More

by ANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Spellicy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Bell Honda responded

We are glad to hear that you found us easy to work with and appreciated our fair approach. Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your experience and for recommending Bell Honda to others. We truly value customers like you and look forward to continuing to provide you with excellent service.

August 23, 2025

I would like to thank everyone that helped me at Bell Honda, yes I will Be buying my next car from Bell Honda. More

by WLL_WILLIAMS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Diemert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Spellicy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusuff Olowoeshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zamarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Grigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Bell Honda responded

Thank you for sharing your wonderful experience with our team. We are truly delighted to hear that everyone who assisted you provided the level of service that made your visit memorable. Your confidence in choosing us for your future vehicle needs means everything to us. We look forward to welcoming you back to Bell Honda when you are ready for your next car purchase and continuing to earn your trust with the same exceptional care you experienced.

August 22, 2025

Sales process was professional and friendly. Not sure if vehicle was serviced as documented. Had an oil change but dipstick did not reveal clean oil. More

by rixmail99
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Spellicy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Bell Honda responded

We are glad to hear that you found our sales process professional and friendly. We truly appreciate you taking the time to share your experience with us. Your concern about the oil service is important to us, and we understand how this could cause uncertainty about the work performed. We want to ensure you feel completely confident in the maintenance your vehicle receives.

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