Bell Road Mitsubishi

Fast and easy to deal with we found what we wanted and they were very helpful to help us in the car we wanted . they were very helpful to help us in the car we wanted . More

On January 17, 2025, I purchased a 2022 Mitsubishi Outlander from Bell Road Mitsubishi. I would like to begin by commending Mimi, the sales associate who assisted me throughout the process. She was ex Outlander from Bell Road Mitsubishi. I would like to begin by commending Mimi, the sales associate who assisted me throughout the process. She was exceptional—professional, helpful, and represented Bell Road Mitsubishi with the utmost integrity. Her dedication and expertise made the purchasing process smooth, quick, and transparent. However, I regret to share that my overall experience with Bell Road Mitsubishi was deeply disappointing, due to several unresolved issues with the vehicle I purchased. It is important to note that these concerns are not a reflection of Mimi’s performance, as she was the sole positive aspect of my experience. Upon my arrival at the dealership, I discovered several issues with the vehicle that I was not made aware of prior to purchase: 1. Second-row seat damage: The second-row seat backrests were severely torn/damaged. When I requested this to be repaired, I was informed it would cost $4,000, with no offer to complete the repairs before selling the vehicle. 2. Window shade clips: The second-row window behind the driver’s side was missing two window shade attachment clips. My request for replacement clips was declined. 3. Key fob: The vehicle was provided with only one key fob. When I inquired about a second fob, my request was also declined. 4. Rear tires: The rear right and left tires were significantly worn and were not replaced prior to sale. 5. Complimentary oil changes: Despite my purchase of the extended warranty, complimentary oil changes were not provided. I feel that these issues are reasonable concerns for a customer investing in a vehicle, particularly at a dealership that represents the Mitsubishi brand. Unfortunately, my requests for resolution were declined, leaving me to question the quality of service and commitment to customer satisfaction at Bell Road Mitsubishi. I have purchased many vehicles over the years, and this was by far the most unpleasant experience I have encountered. I work hard for what I have, and I expect to receive a reliable and quality product in return. I am confident that Mitsubishi Corporation would not be pleased to learn that a vehicle was sold in this condition. I am willing to speak with a manager within the next few days to provide Bell Road Mitsubishi an opportunity to rectify these discrepancies. I hope that your dealership will take this feedback seriously and take steps to improve your customer service and vehicle quality standards. Once again, I want to emphasize that my dissatisfaction is in no way a reflection of Mimi’s excellent service. She is the reason I ultimately decided to purchase this vehicle. I look forward to hearing from you soon. Respectfully, Araceli James More

I had a great experience leasing my new 2025 Outlander EV! The process was quick and painless. Everyone was so nice and helpful. EV! The process was quick and painless. Everyone was so nice and helpful. More

Clean fast and friendly, they were able to tell me what I needed next to fix my car and we’re able to order the part I needed needed next to fix my car and we’re able to order the part I needed More

I'm please with the service offered. I have taken my vehicle for oil changes and tire rotation thank you for the service provided. I have taken my vehicle for oil changes and tire rotation thank you for the service provided. More

Consistently great service from AJ and Bell Rd Mitsubishi Service Dept! Thank you for letting me use the USB charger this time so I could be productive during my wait. You got my car finished before I knew i Service Dept! Thank you for letting me use the USB charger this time so I could be productive during my wait. You got my car finished before I knew it! More

I bought a used jaguar that has a cracked windshield, also I have less then 700 miles and the vehicle needs front brakes. I asked about it all but all I heard was we are losing money on this deal so we w also I have less then 700 miles and the vehicle needs front brakes. I asked about it all but all I heard was we are losing money on this deal so we won’t fix anything. Not a good look for a dealership especially when I deal with a lot of people every day. I most likely will not recommend your dealership. Plus the car I traded in has not been paid off and I’m receiving calls and emails about the payment. I’m not happy at all. I would love to speak with the general manager of the dealership. Rafi was very rude very unprofessional. More

What a great dealership. Professional, friendly and super informative!!! This is my second car I have bought from Bellroad Mitsubishi. I can say this my go to dealership!!!!! Professional, friendly and super informative!!! This is my second car I have bought from Bellroad Mitsubishi. I can say this my go to dealership!!!!! More

The service was faster than I expected and the staff is always friendly when I’m there. always friendly when I’m there. More

Brandon and his team were professional, accommodating, and explained everything I needed to understand for me visit this day. Thank you kindly! and explained everything I needed to understand for me visit this day. Thank you kindly! More