Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Benzel-Busch Mercedes-Benz
Englewood, NJ
4,850 Reviews
Benzel-Busch Mercedes-Benz is the authorized Mercedes-Benz dealer at 28 Grand Ave in Englewood, NJ, family-owned by the Agresta family for nearly 50 years and part of the Benzel-Busch Family of Dealerships. We carry one of the region's largest selections of new and Certified Pre-Owned Mercedes-Benz vehicles, including AMG and Mercedes-Maybach, along with Mercedes-Benz EVs and vans. Our on-site AMG Performance Center serves drivers who want the full performance lineup, and our Certified Pre-Owned inventory passes a comprehensive Mercedes-Benz inspection. Service is handled by the Service Department at Benzel-Busch Mercedes-Benz, at the same address, with factory-trained Mercedes-Benz technicians, genuine Mercedes-Benz parts, and a Mercedes-Benz Certified Collision Center. We also operate the SMART Service Department for smart fortwo owners, gas and electric. Individual account representatives, customer loaner vehicles, and concierge service were pioneered here, and they remain part of how we work. We serve Englewood, Tenafly, Ridgewood, Fort Lee, Paramus, Edgewater, and drivers throughout Bergen County, Hudson County, and the New York metro area.
Established in 1962 Benzel-Busch Motor Car was founded in Englewood by Ziggy Benzel. In 1978 he sold it to Joseph Agresta, Sr., whose family had been in transportation since the early 1900s: blacksmiths in Southern Italy and then Hudson County, NJ, a Diamond T truck dealership under Arthur Agresta I, and, through AVA Leasing Inc., early pioneers of individual vehicle leasing when the major finance companies did not yet offer it. Joe brought that service philosophy to Mercedes-Benz retail and introduced individual account representatives, customer loaner vehicles, roadside assistance and concierge service well before the industry adopted them. He also put the dealership to work in the community, supporting local charities, sports leagues, schools and hospitals. His children run the business today as the Benzel-Busch Family of Dealerships: Benzel-Busch Mercedes-Benz in Englewood, Mercedes-Benz of Orange County in Harriman, NY, and Genesis of Englewood, with Maybach and smart added along the way.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,850 reviews
May 15, 2026
Jieun is very responsive and straightforward about the whole process. Her customer service skills are excellent! whole process. Her customer service skills are excellent! More
by eomgisu94
Employees Worked With
May 15, 2026
I bought sprinter and services were excellent. They were fast and very helpful. I will buy more from them in the future. They were fast and very helpful. I will buy more from them in the future. More
by jwl6834
Verified CustomerMay 14, 2026
I had an excellent experience purchasing my GLC300 Coupe from Mercedes-Benz of Englewood Cliffs, and a huge part of that was thanks to Jieun Chun. From the very beginning, Jieun was incredibly attentive, from Mercedes-Benz of Englewood Cliffs, and a huge part of that was thanks to Jieun Chun. From the very beginning, Jieun was incredibly attentive, knowledgeable, and patient. She took the time to understand exactly what I was looking for and guided me through every step of the process without any pressure. What really stood out was how responsive and thorough she was no question felt rushed or dismissed, and she made sure I was fully comfortable with my decision. Buying a car can often feel overwhelming, but Jieun made the entire experience smooth and stress-free. She went above and beyond to make sure everything was handled properly, and her professionalism and genuine care made a big difference. I absolutely love my GLC300 Coupe, and I’m truly grateful for the support I received. If you’re looking for someone who will take great care of you, I highly recommend asking for Jieun Chun. More
by May Thu Kyaw
Employees Worked With
May 11, 2026
Jieun was amazing! She took her time to make sure we were happy. She did everything in her power to make this sale go through as smoothly as possible. You have 2 new cl She took her time to make sure we were happy. She did everything in her power to make this sale go through as smoothly as possible. You have 2 new clients More
by KVAZ76
Employees Worked With
May 08, 2026
The incredibly kind response and quick handling of tasks were appealing. I would like to recommend it to people around me. were appealing. I would like to recommend it to people around me. More
by blackamm
Employees Worked With
May 08, 2026
2nd time working with Jieun. Such a seamless and easy process- love our new car and our experience at Benzel Busch! Such a seamless and easy process- love our new car and our experience at Benzel Busch! More
by mike@jenermendoza.com
Employees Worked With
May 08, 2026
Very good dealer shop great salesman and all information asked nice answer to me all I like asked nice answer to me all I like More
by OMLEESABOO
May 06, 2026
All good things to say about all the people from Salem to the financial to service the financial to service More
by JOEPETRIELLO713
May 04, 2026
I worked with an amazing saleswomen at Benzel Bush Motor of Englewood -Jieun Chun. Jieun is extremely knowledgeable, professional, warm and friendly and she really knows the Benzel Bush line up. I’ve never of Englewood -Jieun Chun. Jieun is extremely knowledgeable, professional, warm and friendly and she really knows the Benzel Bush line up. I’ve never worked with a woman sales person when buying or leasing a vehicle. Jieun made my experience at BB OF Englewood a delight. She is so detail oriented and patient and she wants her clients to understand all aspects of getting into a new vehicle including the finances of your deal. If you want to work with a sales person that knows everything and will simplify the process for you, than you must work with Jieun Chun. I promise you, you will not be disappointed!! I was extremely satisfied working with Jieun from the beginning of this process till the end. And I love the SUV I am now driving- all thanks to this great saleswoman Jieun!! More
by SAXELROD19
Employees Worked With
Other Employees :
And All Receptionist do a great job of welcoming you when you arrive at BB of Englewood.
May 04, 2026
Very knowledgeable, honest and efficient. If you want a super efficient car buying process, ask for Jieun. If you want a super efficient car buying process, ask for Jieun. More
by wmlleras
Employees Worked With
