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Benzel-Busch Motor Car
Englewood, NJ
4,608 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,608 reviews
February 25, 2022
Complete con artists, they gave me a service price over the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon get the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon getting a service advisor he told me my services were gonna be $200 more than what I was initially told. My family and I will no longer be getting servicing from them, they’re horrible. More
by BARIENGL
Verified CustomerEmployees Worked With
February 24, 2022
Efficient with the time it took to get the work completed. Great communication! Easy appointment process. completed. Great communication! Easy appointment process. More
by KYWATSON007
Employees Worked With
February 23, 2022
Had one tire and one wheel rim replaced. I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I would be responsible for all costs, beyond what the insurance company agrees to pay, which they said may exceed the deductible because dealer charges full list price. Makes no sense. I've never had this happen before, and I have visited other dealerships, including the flagship dealer in NYC. Was told I should also pay for a wheel alignment which they charge almost $300! I had it professionally done for $118.00 down the street. Car was returned yet all 4 tires showed on dash console as needing air! Dealer insisted the correct amount of air was in the tires, to which I responded that was impossible, or the dash "flat tire" symbol wouldn't have come on. They sent a very nice guy to my house (less than 5-min away) to properly inflate the tires. Just a lot of needless drama that could have been avoided.. Herb Karlitz More
by Herb Karlitz
February 21, 2022
Orlando took great care of me & my MB GLC that's why I have been a customer foe 25 years! why I have been a customer foe 25 years! More
by KLOPP
Employees Worked With
February 19, 2022
Orlando was amazing, the whole experience was smooth. When we get another car we will only deal with Orlando. When we get another car we will only deal with Orlando. More
by JAHNIE
Employees Worked With
February 18, 2022
They always make bringing your car in for service quick and easy experience. Everyone is courteous! and easy experience. Everyone is courteous! More
by Cathyc
Employees Worked With
