Benzel-Busch Motor Car - Service Center

A good quality service without any unnecessary delay.It A good quality service without any unnecessary delay. It is the third time for me to lease an SUV from Mercedes. Every time, I am fully satisfied. A good quality service without any unnecessary delay. It is the third time for me to lease an SUV from Mercedes. Every time, I am fully satisfied. More

I had a completely horrible experience dealing with the service department. I mostly dealt with Neil Newman and, by way of Neil, Sossio. Their handling of my issue was not only negligent but their overall service department. I mostly dealt with Neil Newman and, by way of Neil, Sossio. Their handling of my issue was not only negligent but their overall demeanor was horrid. I placed numerous calls to them which only went answered once. Neil would send me text messages but offered no real help. They claimed that running over a single pothole with a single tire turned into every wheel being bent. Wow. They then claimed they found damage. My front shocks were bent, bent??? Didn’t make sense. Then it turned into my front bumper and my headlights needed replacement. All this from a single pothole. After I reported the fact that I felt Like I’m being scammed the story changed that this must have happened over time. The care is two years old and it has always been brought to the dealer for service, which never ever indicated that there was any sort of issue. It seemed more plausible that they damaged my car while in their care and then had my insurance pay for it. Funny thing is all of this damage other than shocks was found after was found I said I’d rather go through insurance instead of paying out of pocket. Either was it didn’t affect me because I was going to let insurance pay for it. When the check came an entire other debacle came about and the dealership left me to do their job. Ultimately I was extremely dissatisfied with their approach and their handling. A true shame since the sales department is completely different and they always do anything the can to help you out. More

Every time I go to Benzel-Busch Motor Car, I am always greeted with friendliness and professionalism. The quality of service here is always amazing. greeted with friendliness and professionalism. The quality of service here is always amazing. More

Everything was fine except the price. It seems the final price is always more (not by that much) than the quoted price. David is very professional and pleasant. It is too complicated to submit a review--si price is always more (not by that much) than the quoted price. David is very professional and pleasant. It is too complicated to submit a review--simplify it. More

Very professional, great work. My car was brought in for routine maintenance work. I was given a loaner since the work took long. I picked up my car the next day, no hassles. routine maintenance work. I was given a loaner since the work took long. I picked up my car the next day, no hassles. More

I came in for Express service and was treated professionally and received timely service. Very polite staff. Comfortable waiting area. Everything was properly explained to me. Very satisfied cus professionally and received timely service. Very polite staff. Comfortable waiting area. Everything was properly explained to me. Very satisfied customer!! More

The service at Benzel Bush is very good. John Myers in sales is always willing to help out in any way with his customers and we appreciate that! sales is always willing to help out in any way with his customers and we appreciate that! More

Chris Iseman helped us get our loaner car and kept us informed us every step of the way on the progress and service being done on our vehicle. The work was completed in a timely manner and all work was informed us every step of the way on the progress and service being done on our vehicle. The work was completed in a timely manner and all work was covered under warranty. Excellent service! More

Chris Iseman is very professional and gets all the work done efficiently. Didnt have to wait to be attended. All was done in a timely manner. done efficiently. Didnt have to wait to be attended. All was done in a timely manner. More

Great! my visit was in regards to a recall for a service to be fixed. i made an early morning appointment and waited for the service to be completed. to be fixed. i made an early morning appointment and waited for the service to be completed. More