Benzel-Busch Motor Car - Service Center

Service was good. Staff was courteous and professional. Salesman was very helpful and super professional. I have been with your company for many years. Staff was courteous and professional. Salesman was very helpful and super professional. I have been with your company for many years. More

The moment you drive in you are greeted with warmth and professionalism. Great staff and service! professionalism. Great staff and service! More

They were on time taking my car for a service and finished the service on time finished the service on time More

Having purchased 18 Mercedes-Benz vehicles over the course of my lifetime, the attention to detail at Benzel-Busch is second to none. We took delivery of our EQB 350 this week and we are absolutely thr course of my lifetime, the attention to detail at Benzel-Busch is second to none. We took delivery of our EQB 350 this week and we are absolutely thrilled with it. Electric vehicles are the future! Yusuf Simsek made the entire purchase experience a pleasure! He is not only experienced, but he is a thorough gentleman and has a wonderful personality. Yusuf's knowledge is vast, and he is extremely responsive in his communications. I would thoroughly recommend Benzel-Busch to anyone looking to purchase a MB. More

This dealership showed professionalism, transparency and make clients feel comfortable. Will definitely recommend to others make clients feel comfortable. Will definitely recommend to others More

Dealership does a great job. Always on time and with a smile. Great service experience Always on time and with a smile. Great service experience More

Pay keen attention to the matter and very kind, quick response, customer oriented & enough explanation response, customer oriented & enough explanation More

Always very polite and curtioAlways polite and courteous service personnel via phone or in person when I have contacted them or have visited them in person. service personnel via phone or in person when I have contacted them or have visited them in person. More

The experience is not what it used to be. My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morn My wife had to bring the car in from Manhattan to reupholster the driver's seat (for the second time). She was given an appointment for a Monday morning. The repair was not begun until Tues at 2 the next afternoon. This 2 hour job was finished by 4:30, at which point there was no one available to deliver it to the city that day! My wife called multiple times to arrange delivery and was finally able to get someone to agree to have the car here "by no later than 10:15 Wednesday" so I could take it to work. She left messages for David the service manager, the operator and someone from valet. At 10:15 on Wednesday valet called and asked if I still needed the car around 10:30. It finally arrived later that morning after I already took another Uber to work. To top it off, the upholstering job was less than perfect, leaving a buckled area on one side of the seat. Considering this is the third SUV I purchased at Benzel-Busch, I expected better treatment. Sincerely Jeff Klingenstein More

Although insurance has agreed still took the payment from me upfront ask me to contact insurance company for reimbursement. me upfront ask me to contact insurance company for reimbursement. More