Benzel-Busch Motor Car - Service Center

BB makes every step easier to get your car serviced and get it back quickly get it back quickly More

Very efficient and professional services. Waiting area is comfortable. And receptionist is kind and friendly. Waiting area is comfortable. And receptionist is kind and friendly. More

Process to change from Lease end to Ownership was seamless. Jim Scott from sales coordinated the lease end inspection process and purchase of vehicle with no issues. He was professional and provided seamless. Jim Scott from sales coordinated the lease end inspection process and purchase of vehicle with no issues. He was professional and provided follow-up calls to me to ensure each phase of the process was going as planned. I have leased several vehicles from Benzel Busch and was always impressed with the professional and courteous nature of the sales and service teams. Thank you again Benzel Busch! More

I had an appointment but still had to wait over thirty minutes just to meet with a service advisor, and that is after checking with the reception desk three times. If I expressed a concern with the vehic minutes just to meet with a service advisor, and that is after checking with the reception desk three times. If I expressed a concern with the vehicle, the response both this visit and my last visit is always that they would need to keep the car up to a week just to figure out what may be wrong, so I had to decide whether it was worth it to have them check. This time, they were able to fix the malfunction with the navigation, and perform the B service, along with two outstanding campaigns on the vehicle, and it took three working days. When I picked up the car, I was handed the keys and paperwork by reception, with no explanation or even a meeting or greeting by the service advisor. Not the service I would expect from Mercedes, and not the experience I have had with other Mercedes dealerships over the past twenty years. More

I am pleased with the excellent customer service I received, especially the video inspection that was emailed to me. Also, the detail and car wash was a nice touch. I will continue to service my car received, especially the video inspection that was emailed to me. Also, the detail and car wash was a nice touch. I will continue to service my car at Benzel-Busch. More

What an experience I brought my car in for detail and new wiper blades. Turns out my car had a recall issue. Took a loaner. Unfortunate incident with loner. As if things couldn't get worse the part my car ne wiper blades. Turns out my car had a recall issue. Took a loaner. Unfortunate incident with loner. As if things couldn't get worse the part my car needed was on back order with no delivery date. Almost 2 months passed. After insurance claim for the loaner and waiting for my car. I was reunited with my car. Overall, considering everything, I have to say I was very pleased with the service I received. I've been a customer since 2004 and I plan to stick with them going forward. More

David was very good service coordinator. A a a a a a a a a a a a a A a a a a a a a a a a a a More

Excellent service Very nice staff. Couldn’t be happier with whole experience. Great great great Couldn’t be happier with whole experience. Great great great More

I have found this dealership to be extremely helpful and attentive. My questions and concerns were answered related to my ending lease. The vehicle types I might be interested in purchasing/ leasing next we attentive. My questions and concerns were answered related to my ending lease. The vehicle types I might be interested in purchasing/ leasing next were reviewed. My various options in terms of financing were discussed. I was kept up to date on the vehicle I ultimately chose. I highly recommend this dealership. More

Mr. Christopher Iseman has been the best service man in the shop, for past 25 years we have sent all our company cars to him for repair & services!! the shop, for past 25 years we have sent all our company cars to him for repair & services!! More