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Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,672 reviews
April 05, 2018
Maintenance on www.Fastoolnow.com 2014 Chevrolet Silverado The Fastoolnow.com Company 2014 Chevrolet Silverado is approaching 100,000 miles. Adam signed us in and mentioned a few maintenance items which we ha The Fastoolnow.com Company 2014 Chevrolet Silverado is approaching 100,000 miles. Adam signed us in and mentioned a few maintenance items which we had not thought of. The service was completed very quickly. We are very happy with Berger's Service. Plus our miles per gallon went up 2 mpg. More
by ROSS15
Verified CustomerEmployees Worked With
Mindy Sumoski, Adam Havens
April 05, 2018
Service for engine noise Al Duncan went the "extra mile" to find the noise in the engine area and have it fixed. Very impressed with his service to his customer. Al Duncan went the "extra mile" to find the noise in the engine area and have it fixed. Very impressed with his service to his customer. More
by PEGSTEPHENS
Employees Worked With
April 05, 2018
Horrible Customer Service I honestly had nothing but trouble. At first when MJ knew I was looking to lease or buy a vehicle she was very interested in reaching out and answerin I honestly had nothing but trouble. At first when MJ knew I was looking to lease or buy a vehicle she was very interested in reaching out and answering questions. A week went by and I would have to call her several times, she would never call me back and make excuses for things. When I finally got my new car, there was scratches all over it and the door molding had to be replaced. Went in a week later and they cleaned the scratched but had not even ordered the new molding for the door they need to fix. I have to go back yet again to get it fixed, mind you I worked two jobs and am a full time college student and they do not care about your schedules. It is all about their time. I have many family members who lease through Berger currently and because of my experience, after their leases are up, they will never return here. It is so awful. So many unprofessional people that work here. More
by BROOKEMCCARTYY
Employees Worked With
April 05, 2018
Overpriced and took almost a month to finally get the billing error resolved. Would certainly not recommend. Requested a supervisor and left a message and never and took almost a month to finally get the billing error resolved. Would certainly not recommend. Requested a supervisor and left a message and never received a call back More
by RYLEE.SHEARER
Employees Worked With
Jeremy Anderson
April 05, 2018
New Trax Mike was very friendly and helpful. We brought our new Trax there and feel that we go a good deal. I have as yet to drive it or even sit in the driv Mike was very friendly and helpful. We brought our new Trax there and feel that we go a good deal. I have as yet to drive it or even sit in the driver's seat because my husband, Don, is worse than a kid at Christmas. See you for our 1st oil change. Linda D. More
by DDOUGLAS13
April 05, 2018
Traverse Experience Exceptionally professional and knowledgeable staff. Hugh Collins was dedicated to ensuring we were pleased with our purchase. Cathy Hubbard worked ha Exceptionally professional and knowledgeable staff. Hugh Collins was dedicated to ensuring we were pleased with our purchase. Cathy Hubbard worked hard to find financing that fit our budget. More
by DOLSE6171
April 05, 2018
Amazing! I drove from Kalamazoo and when I got their all my paper work was ready to sign.that was huge since I didn't want to spend all day at another dealers I drove from Kalamazoo and when I got their all my paper work was ready to sign.that was huge since I didn't want to spend all day at another dealership...... Eugene was very helpful with everything from downloading a app on my phone for my car and helping me with on star.. I will definitely refer friends and family. I want to thank Eugene and your finacing department for all there hard work. Thank you for amazing customer service! More
by DAWNMILLS71
Employees Worked With
April 05, 2018
Aggressive service sales I had an appointment to get my Tire Pressure Monitor system fixed. When I got there the service salesperson went into a lengthy sales talk about item I had an appointment to get my Tire Pressure Monitor system fixed. When I got there the service salesperson went into a lengthy sales talk about items that I should have done that amounted to well over $800 easily and he still hadn't addressed the problem that I had an appointment for. Adam Havens was more in a zone of selling me on service items I hadn't requested to talk about and didn't seem to care about the problem I presently had on my wife's vehicle. I talked with the General Manager and the Service Director about this and both men were concerned and listened to my concerns. I mentioned that it didn't seem that Adam had my best interest at heart. I've dealt with Adam before and he seems like a nice guy. I mentioned that possibly if Adam and others were trained to be this thoughtless and aggressive, perhaps they should change their training procedures at Berger Chevrolet. p.s I've been a customer at Berger since the late 60's and yet today I can't really say that I would go back for service unless I had no other option or the management changes its customer service procedures and attitudes. Now there is one shining star to my visit and it's Mindy Sumoski. You can always count on getting a smile and a friendly greeting from her to start your visit at Berger Chevy. More
by BPR1641093
April 05, 2018
Great service when buying our car. Thank you for staying after hours to finish the deal, Austin and Brian. Made the car buying experience almost pain free. when buying our car. Thank you for staying after hours to finish the deal, Austin and Brian. Made the car buying experience almost pain free. More
by JAcki W
Employees Worked With
Austin Mariglia, Brian Hayes
April 05, 2018
Good service The service I received from Berger Chevy met my expectations. My representative was quick efficient and accurate with all the information. My courtes The service I received from Berger Chevy met my expectations. My representative was quick efficient and accurate with all the information. My courtesy driver was pleasant and helpful and on time. More
by TAPPINWINGMAN
Employees Worked With
Jeremy Anderson
