Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Half Good Half Not! My rating is because I bring my car for regular maintenance and now I've been informed that there were maintenances due on my car that were not relaye My rating is because I bring my car for regular maintenance and now I've been informed that there were maintenances due on my car that were not relayed to me thru my service person(s) when I had money to burn. There were also times where I had to tell my service person to double check if I had warranty coverage and I almost paid for covered services. The first thing a service person should do is help the customer save money and earn their trust that their dealer/service team is not there to rip them off. Now that I am broke, there are over $850 worth of maintenance that I don't and won't have the money to complete. I also asked for bumper to bumper coverage thru my lease term and am finding out was not honored. I am on disability and dont have the money for unexpected services. I used to sing praises about Berger. When I leased my current car I convinced 3 other family members to purchase Chevy vehicles. Now my trust has been trampled and I'm not sure of my loyalty to Berger. Berger can do better than that! More
Great They were friendly and helpful, got me in and out quickly and made sure all of my scheduled maintenance was up to date. Dustin explained everything th They were friendly and helpful, got me in and out quickly and made sure all of my scheduled maintenance was up to date. Dustin explained everything they were doing and even helped find a coupon for me. I had a great experience! More
Great experience at Berger Chevy MJ Johnson was very knowledgeable about the leasing of our new vehicle. She was very understanding of our situation regarding my wife's illness. She MJ Johnson was very knowledgeable about the leasing of our new vehicle. She was very understanding of our situation regarding my wife's illness. She was able to arrange for us to keep the Malibu we were looking at overnight so my wife would have a chance to look at it. We appreciate the kindness of this gesture and would recommend her services to anyone. More
Very good Had no service appointment but Dustin help me out up front friendly I had a very good service time i will use Berger Chevy for all of my service and w Had no service appointment but Dustin help me out up front friendly I had a very good service time i will use Berger Chevy for all of my service and when I buy or lease a car More
Welcoming and warm atmosphere I was giving the help I needed to make my need and dream come true ,the people were very nice and warm, the hospitality was the best I ever had at a I was giving the help I needed to make my need and dream come true ,the people were very nice and warm, the hospitality was the best I ever had at a car dealership and I will surely recommend this dealership to my friends and family. Thank you So much!!! More
Friendly. Easy. All Around Great Experience! From the multiple people greeting you, to the friendly understanding salesperson helping you find your new car, Berger does everything they can to mak From the multiple people greeting you, to the friendly understanding salesperson helping you find your new car, Berger does everything they can to make you a confident and cared for buyer/leasee. There is a real reason they are the reigning Best Chevy Dealership of the Year! Ask for Brian. More
Excellence Darin and the assigned tech went above and beyond to address an annoying wind noise in my convertible and were able to make the annoyance disappear.. Darin and the assigned tech went above and beyond to address an annoying wind noise in my convertible and were able to make the annoyance disappear.. The car was in a couple times to address this issue last year without success, but with a little extra effort they made it go away - nice job More
Great Experience They went out of their way to make sure I got everything I wanted and received the best service possible. I got exactly what I wanted without having They went out of their way to make sure I got everything I wanted and received the best service possible. I got exactly what I wanted without having to jump through any hoops. More
Great company Friendly people, open and honest staff. Always ready to make a deal and get you financed. E Great packages offered to make your vehicle unique. App Friendly people, open and honest staff. Always ready to make a deal and get you financed. E Great packages offered to make your vehicle unique. Appreciate all their hard work. More
Mostly Satisfied Customer Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the floor of my vehicle instead of disposing of it. More


