Bergey's VW of Wilkes-Barre

Quick great service Service was quick and people working in service department very nice and helpful. Answered any questions I had and knowledgeable of my vehicle and my Service was quick and people working in service department very nice and helpful. Answered any questions I had and knowledgeable of my vehicle and my issue. More

Overall Experience Renzo was very knowledgeable and helped us understand the value the Audi brand has to offer. He also demonstrated the value of the service the WVM pro Renzo was very knowledgeable and helped us understand the value the Audi brand has to offer. He also demonstrated the value of the service the WVM provides after the sale. Very positive experience More

Tire rotation I needed my tires rotated before taking a long trip. WVM got me in before my trip. They found a screw in one tire and made sure there wasn't a leak. T I needed my tires rotated before taking a long trip. WVM got me in before my trip. They found a screw in one tire and made sure there wasn't a leak. The care was checked over, washed, and even the floor mats were cleaned. It took 1.5 hours, which I didn't think was bad, considering they squeezed me in. More

Lying cheap sharks hidden under guise of a real business Bought a car from the pre owned section. They were great when buying the car. As soon as my check was cleared and approved , my business was not impor Bought a car from the pre owned section. They were great when buying the car. As soon as my check was cleared and approved , my business was not important at all. They would call 3-4 times per day to make sure I was still getting the car etc. I had to fax my insurance info to them 4 times because they kept saying they wouldn’t receive it. From the insurance company. Upon purchasing the car since it came with only one key I repeatedly tried to get another key made. Called and called to no avail. Again nothing after buying the car. The vehicle came with a great gash on the passenger door. It was agreed in the SALES CONTRACT. that this would be fixed. They covered it with touch up paint. Called and called to get this actually fixed. Their touch up job actually chipped off so I finally could see the surface rust. I called and was not taken seriously so I went up and they finally agreed to fix it. Finally bring it up and I told them it needed to be sanded down, and blended and actually painted correctly. So what do they do? Hit it with the same cheap touch up paint. I could have done that myself. Took the cheapest possible route and avoided me upon pick up. completely lied to my face and said they would fix it properly. After specifically saying it needed to be sanded properly and fixed. Absolutely trash experience with a bunch of snakes. Will never recommend. 0/10 More

First time customer! This was the first time my car was serviced at Wyoming Valley Motors KIA. The dealer where I purchased the car one year ago closed leaving me to find This was the first time my car was serviced at Wyoming Valley Motors KIA. The dealer where I purchased the car one year ago closed leaving me to find a dealer to service the car. Great choice on my part. They were courteous and very efficient. I had an oil change and had a problem with the remote start. They diagnosed the problem and ordered the sensor needed. Could not be more satisfied. Wish I could remember the service advisor's name, but I'm sure I will have another opportunity to send praises since I found a home for all my future service needs. More

Sean O'Dea is the man! My Audi experience was was exceptional, Sean O'Dea was super responsive, reliable and professional. I live in the Philadelphia area and did not have My Audi experience was was exceptional, Sean O'Dea was super responsive, reliable and professional. I live in the Philadelphia area and did not have a pleasant experience in my local dealers, was nice to be able to work with a professional like Sean. More

My first audi Because I walked in and within 20 min I saw and bought a car. No upselling No forcing me to look at other models Renzo listened to what I wanted and g Because I walked in and within 20 min I saw and bought a car. No upselling No forcing me to look at other models Renzo listened to what I wanted and got it done without me spending half my day at the dealership. Quick and efficiant. More

EXCELLENT COURTEOUS ALWAYS THIOS IS AN EXCELLENT DEALERSHIP. THEY ARE EFFICIENT COURTEOUS POLITE AND ALWAYS ADDRESS ALL OF OUR CONCERNS. WE HAVE 3 AUDIS. WE ARE SAD ABOUT THEM L THIOS IS AN EXCELLENT DEALERSHIP. THEY ARE EFFICIENT COURTEOUS POLITE AND ALWAYS ADDRESS ALL OF OUR CONCERNS. WE HAVE 3 AUDIS. WE ARE SAD ABOUT THEM LEAVING ROUTE 11 SINCE IT IS NEAR OUR HOME, BUT WILL CONTINUE TO BE LOYAL CUSTOMERS. More

Takes special care of my car The quality of work for 4 month checking out my car for oil change, filter, rotation of tires, check tire pressure was terrific. Also took my car for The quality of work for 4 month checking out my car for oil change, filter, rotation of tires, check tire pressure was terrific. Also took my car for a carwash. My service agent also took extra time to get me a discount on the full synthetic oil change. Will always use this service for my car. More

Very good. Great service .nice waiting area nice experience.car was washed very well. It was quick service 'no hassles just done pay and out the door. Great service .nice waiting area nice experience.car was washed very well. It was quick service 'no hassles just done pay and out the door. More