Bergey's VW of Wilkes-Barre

Thank you for taking care of an oil problem caused by another dealership! I brought my car in earlier than it should have and the problem was rectified the next day. another dealership! I brought my car in earlier than it should have and the problem was rectified the next day. More

What a great experience meeting with friendly staff. Went in wanting the car, left loving it even more. Sales were wonderful and honest to me. I was fairly stingy on a budget, and they helped me work Went in wanting the car, left loving it even more. Sales were wonderful and honest to me. I was fairly stingy on a budget, and they helped me work around that. Thanks, once again. More

My husband and I purchased a NEW 2021 Volkswagen Atlas from Wyoming Valley Motors on Friday, March 19. We were satisfied with our experience and worked with the sales manager, Justin, from the initial veh from Wyoming Valley Motors on Friday, March 19. We were satisfied with our experience and worked with the sales manager, Justin, from the initial vehicle browsing stage through the verbal agreement of sale. However, customer service quickly deteriorated from there. When we went to pick up our new vehicle, we were told the sales manager was finishing up with another customer and would be with us shortly. In the meantime, another salesman, Rob, and the finance manager would help us through the remaining portions of the sale. Despite seeing our initial sales manager several times throughout the process, not once did he come over to greet us or thank us for our business. My husband and I found this to be poor business practice but were able to move past it. A few days post-sale, we were unable to locate the key for the security wheel locks that were an added feature for our vehicle. We reached out to the WVM dealership, who told us they would contact the original dealer from where the car was shipped. After taking the dust caps off of the lug nuts, we discovered that the vehicle did not have the security wheel locks that were purchased. We immediately reached out to WVM to arrange getting these, since they were an added charge. The salesman, Rob, stated he would reach out to the original dealership to see where they put them. The next day, were were told that the original dealer never got back to them, but that the sales manager, Justin, said they weren’t going to be able to “throw them in,” since we got such a good deal on the vehicle. This response was shocking, since it was an upgrade feature advertised on the window sticker. My husband and I reached out via phone call, voicemail, and text message (the new way to communicate with salesmen) to both Justin and Rob, but neither of them returned ANY of our communications after this point. It has now been three weeks— we have not received any returned correspondence, the wheel locks, nor a refund for a product we never received. The incredible irony in all of this is that when we were in the final negotiation stages with WVM and another dealership, the sales manager, Justin, used his dealership’s customer service and after purchase care as a pathos appeal to gain our business. Shame on us for not being more thorough in our pre-contract signing inspection— but shame on Wyoming Valley Motors for priding themselves on “taking care” of their customers by failing to rectify a situation with a simple solution. While ALL OF THIS is over an $85 dollar set of wheel locks, the principle is where there is fault. The poor customer service is astounding, and it’s clear they only care about making a sale. I wish I could give more stars on my review, but I don’t think I can “throw them in.” More

Made the car buying experience pleasurable. Five stars for Keri Delasalla. 25 word minimum is a strange survey request And should definitely be removed from the questionnaire. for Keri Delasalla. 25 word minimum is a strange survey request And should definitely be removed from the questionnaire. More

Great dealership to go through and very friendly staff. The wait was minimal from start to finish. The car that I purchased was a great price . The wait was minimal from start to finish. The car that I purchased was a great price . More

The staff is awesome. Very helpful. The bathrooms are clean and waiting room is bright and clean. Just need to get the cookies back. Ha ha ha. clean and waiting room is bright and clean. Just need to get the cookies back. Ha ha ha. More

We had a great buying experience, everyone was so friendly with Paige and I. I would definitely buy from your dealership again in the future. friendly with Paige and I. I would definitely buy from your dealership again in the future. More

Gary with Kia Service is great to work with. He's very professional and friendly and easy to deal with. The shuttle is an added bonus. professional and friendly and easy to deal with. The shuttle is an added bonus. More

Great service! Joe worked with my schedule and helped to meet my needs regarding new tires and my preferences. I was able to get 4 new tires ordered of the brand I wanted and got the tires put on within on meet my needs regarding new tires and my preferences. I was able to get 4 new tires ordered of the brand I wanted and got the tires put on within one week. More

I recently purchased my second Audi at Wyoming Valley Motors. It was the easiest and quickest car purchase I have ever made. Renzo ensures the process is smooth and same with the rest of the team that’ Motors. It was the easiest and quickest car purchase I have ever made. Renzo ensures the process is smooth and same with the rest of the team that’s helps wrap the deal up. More