Bergey's VW of Wilkes-Barre

Great service department and friendly staff. Great prices and very quality work. I would highly recommend there service department next time you need your Kia serviced. and very quality work. I would highly recommend there service department next time you need your Kia serviced. More

Very friendly, helpful and returned phone calls and texts promptly. My salesman was pure joy. Showroom stunning and nice atmosphere. No pressure and questions answered very knowledgeably. promptly. My salesman was pure joy. Showroom stunning and nice atmosphere. No pressure and questions answered very knowledgeably. More

Our service appointment was great. We were met quickly by the service writer. They returned our vehicle rather quickly. It was a good experience there the service writer. They returned our vehicle rather quickly. It was a good experience there More

oil change the guy at the front desk is so friendly and helpful and explains everything to you and the waiting time was not bad at all i forget the guys name at the guy at the front desk is so friendly and helpful and explains everything to you and the waiting time was not bad at all i forget the guys name at the serviice desk but very nice and polite More

Didn’t meet expectations Bought a 2019 Mazda CX-5 in November 2019 . Didn’t go 5000 miles until July 2020 . Got service notifications for 5000 miles service around March or Bought a 2019 Mazda CX-5 in November 2019 . Didn’t go 5000 miles until July 2020 . Got service notifications for 5000 miles service around March or April , assuming we had that many miles. Got service discount offers at this time which expired by July . Got 10000 miles service notice in July along with associated coupons ( online ) . Never got any physical paper coupons as I always did since owning Mazda’s since 2007 . Service person would not accept the 10000 miles discount for a 5000 miles service. Never had that kind of issue at Kelly Mazda , even though overall Kelly Mazda service was not good which is partly why we purchased a. Mazda from Wyoming valley. Also , I always received a mail in voucher for $20 off next oil change from Kelly . Did not receive one from Wyoming . That’s a big discount !!!! Inside front windshield was left all streaked , apparently from putting new oil change sticker on . Technician must have wiped it prior to installing new sticker . Did very poor job . Wife very unhappy to have to clean windshield !!!! I drive almost 50 miles to get there . Very expensive without discounts. You should also not assume how many miles is on a vehicle. I’m worried about having to pay for something that may go wrong while under warranty there . Kelly always covered . Example, . Brake rotors rusted before warranty ran out and they covered . I didn’t note the persons name I dealt with , but was not very friendly or welcoming. I had questions , and the other one there answered them for me . Overall, not as happy with service as we were with sale , with Rob Yenisas . Did like the convenience of online scheduling. Don’t want to drive 50 miles for high priced service either , especially when I know Mazda covers the discounts and coupons etc . But also like to get service from dealership while under warranty . Between a rock and a hard place ! More

I am very satisfied with the service provided by Wyoming Valley Motors. They have addressed my concerns and followed through to correct any problems. A+ Valley Motors. They have addressed my concerns and followed through to correct any problems. A+ More

Great sales experience Quick and easy. Everyone was very professional. Great reputation great service amazing facilities. I would not go anywhere else in northeast Pennsylva Quick and easy. Everyone was very professional. Great reputation great service amazing facilities. I would not go anywhere else in northeast Pennsylvania. They sell the best brands on the market today. More

quick and polite service I was in a bind and they repaired my car in one day. Not an easy job for them. They had the car ready and waiting for me. I was in a bind and they repaired my car in one day. Not an easy job for them. They had the car ready and waiting for me. More

Renzo and Charlie are awesome to deal with! They made the whole process quick and easy. Went out of their way to find a car for me and had it delivered to me out of state. I am not a forever c They made the whole process quick and easy. Went out of their way to find a car for me and had it delivered to me out of state. I am not a forever customer of theirs. Thanks! More

Service is above average but prices seem high, especially to use the diagnostic machine. Shouldn’t have to pay extra to find out what is wrong with your car. to use the diagnostic machine. Shouldn’t have to pay extra to find out what is wrong with your car. More