Bergey's VW of Wilkes-Barre

Great service I called on a Friday to have my car seen for a check engine light. I thought it would take a couple of days to have my car in the shop, maybe a week o I called on a Friday to have my car seen for a check engine light. I thought it would take a couple of days to have my car in the shop, maybe a week or two. Instead, Jo said to bring up my car that Monday to get it checked out as soon as possible. He went above and beyond what was expected of him and for that I’m thankful. More

Disappointed I scheduled an appointment for an oil change/tire rotation and decided to wait for it. Nothing more. The guy at the desk (i do not remember his name u I scheduled an appointment for an oil change/tire rotation and decided to wait for it. Nothing more. The guy at the desk (i do not remember his name unfortunately) came out and asked if ive ever been there because he could not see (in the system) that i have ever been there and said he wasnt sure if "my boyfriend has been the one changing my oil" or not. I have been going there for oil changes everytime for the past 5 years. He then came back out and showed me $180 worth of things that need to be fixed because they were let go because "ive never been there". I told him i was just there a couple months ago and asked why i wasnt told they were bad then? No response. I was also unsatisfied when i told him no just to do the oil change and fix my tire that had an issue because he told me it would cost 19.95 and then showed up at the desk and said he had to charge an additonal $20 (which i was unaware of until it was done) as well as charging $80 for an oil change and other stuff that was replaced while doing so without letting me know (gasket, etc). I have never had an issue bringing my vehicle until this appointment. More

Great car buying experience In today’s world of internet shopping it is easy to “look around” for what you want and shop competitively. With that in mind I sent WVM an “I’m inter In today’s world of internet shopping it is easy to “look around” for what you want and shop competitively. With that in mind I sent WVM an “I’m interested in this car” message. They were quick to respond and their follow up was great. My sales rep, Randy was absolutely awesome. He was personable, listened, guided us, and made us feel comfortable. It was truly one of my best car buying experiences. More

Effortless purchase Process of selecting and buying a car was effortless. Grade A for all staff involved with purchase. Highly recommend to any one looking for a car. Process of selecting and buying a car was effortless. Grade A for all staff involved with purchase. Highly recommend to any one looking for a car. More

Good job was done I didn't know what was going on in general detail; although the job was done. I ordered the mirror casing from "Scott" and I didn't know I had to get I didn't know what was going on in general detail; although the job was done. I ordered the mirror casing from "Scott" and I didn't know I had to get charged for labor to the cost $95.00 for the mirror on the driver's side; I did not understand that cost was given to me.. Some people are overworked there; it's a very fast environment. I was glad to be informed on the recall for the driver's seat on Mazda with followup appt. Management should slow things down a little there. But overall, I was satisfied. More

It was great Because the car has a good price and warranty. I like the service and environment around me getting the new car. I love my car! Because the car has a good price and warranty. I like the service and environment around me getting the new car. I love my car! More

Fantastic experience Our experience with Sean O'Dea and crew at Audi was fantastic. We traveled over two hours for a CPO and Sean made sure that our trip was not a waste. Our experience with Sean O'Dea and crew at Audi was fantastic. We traveled over two hours for a CPO and Sean made sure that our trip was not a waste. The vehicle was ready to test drive and inspect prior to our appointment and additional requests were met without hesitations. When we made the decision to purchase, we were beyond accommodated so that we didn't have to make another trip. Everyone was professional, courteous, and provided exceptional service. Even with the far distance, we would return to Wyoming Valley for our next Audi. More

Last minute price increase Through a series of phone calls, I was quoted a price on a certified Audi to bring the price within the recommended Kelley Blue Book value. Based on Through a series of phone calls, I was quoted a price on a certified Audi to bring the price within the recommended Kelley Blue Book value. Based on this price, I drove a few hundred miles to purchase the vehicle. On checkout, the dealership claimed that the value of my trade-in and various fees and taxes had already been factored into the price quote. This was nonsensical, as KBB values are not contingent on those factors, and our price negotiation had been clearly focused around the KBB valuation. We were having an apples to oranges conversation, and no one at the dealership really could explain the basis for their numbers (which ended up being around $700 more than what had been discussed). I was confident that they would eventually see why their figures were off base, but they refused to come off of the inflated price at all. It was beyond frustrating. I could have (and perhaps should have) walked away, but ended up eating the extra charge given the distance I had traveled and my need for the car. I expect this was merely case of poor communication by the dealership coupled with an unwillingness to compromise, instead of an intentional bait and switch pricing maneuver. But either way, I cannot recommend this dealership after my experience. To be fair, I did have positive interactions with the service manager and the finance / closing departments. But that doesn't change my overall negative experience. More

Friendly associates Associates helped me make my selection and went out of their way to make the whole process a pleasant one Answered all questions and concerns Associates helped me make my selection and went out of their way to make the whole process a pleasant one Answered all questions and concerns More

Best car buying experience ever ! Rob Yeninas is awesome ! He made the car buying experience so enjoyable for my wife and I, we really didn’t feel like we were buying a car. I can’ Rob Yeninas is awesome ! He made the car buying experience so enjoyable for my wife and I, we really didn’t feel like we were buying a car. I can’t say enough about his professionalism, knowledge and caring that he showed us throughout the process. He never overwhelmed us during our multiple stops to the dealership and he was always a phone call away. He needs to be an instructor on how to sell cars and connect with customers !!! Rich More