Berglund Luxury Roanoke

Customer satisfaction review The sales person and finance person were very professional and knowledgable. The process from start to finish was a breeze. I will definitely recommen The sales person and finance person were very professional and knowledgable. The process from start to finish was a breeze. I will definitely recommend 100%. More

Great service! Tim went above and beyond to help me just before a holiday weekend which was greatly appreciated! He found a nail in the sidewall of my tire and put m Tim went above and beyond to help me just before a holiday weekend which was greatly appreciated! He found a nail in the sidewall of my tire and put me in a loaner until the new tire came in the next business day to make sure I was driving a safe car. Thank you! More

Mercedes purchase My prior vehicle was totaled in an accident. I have majority of purchases chosen to purchase vehicles in North Carolina just because of my experiences My prior vehicle was totaled in an accident. I have majority of purchases chosen to purchase vehicles in North Carolina just because of my experiences locally in past . I have to say after visiting this dealership , no one can compare . The sales personnel are knowledgeable and present facts on their vehicles and are very layed back to ensure you make the decision that’s right for you not just to make a sale . I had a light come on after purchase that was very minor and they were very quick to be on it . Highly recommend this team . Thank you Dean and Mark for your hospitality and family atmosphere to make me feel good about my purchase and you standing behind it !!! More

Deaf ears I only visit here because I had to. I also noticed condescending attitude to other service patrons. I received email after email asking to come in fo I only visit here because I had to. I also noticed condescending attitude to other service patrons. I received email after email asking to come in for a special service. When I presented the question even on my appointment request I was blown off and said it was really just the same thing as what I was doing at full price. More

Great Overall Purchase Sonia and Ryan were awesome to work with and always had the answers to any questions that came up. They made the buying process smooth and seamless. Sonia and Ryan were awesome to work with and always had the answers to any questions that came up. They made the buying process smooth and seamless. I would highly recommend them for your next purchase! More

Outstanding! This was truly the best car buying experiences I have had. From beginning to the end of process everyone was just wonderful. Each representative was p This was truly the best car buying experiences I have had. From beginning to the end of process everyone was just wonderful. Each representative was patient and through, it was a long day but they made it pleasant. More

Good experience. No hassles, just business We were interested in the offer we had received to turn in our leased Volvo before the full term for another Volvo. Joe and Brandon covered all the d We were interested in the offer we had received to turn in our leased Volvo before the full term for another Volvo. Joe and Brandon covered all the details with us to help us with our decision. We were pleased that all the irritants we had with the earlier Volvo we had leased had been addressed with the new model. Brandon did a good job of covering many details and responding to our questions. More

Wonderful Our experience was wonderful, the salesman knew the car well & super helpful & the sales manager was willing to help us the best she could. Amazing! Our experience was wonderful, the salesman knew the car well & super helpful & the sales manager was willing to help us the best she could. Amazing! More

Service staff The service staff is always helpful and friendly and they always go out there to make sure that I am taken care of. No matter what my problem is they The service staff is always helpful and friendly and they always go out there to make sure that I am taken care of. No matter what my problem is they are always there to help!!! More

Professional Service I called in for several A and immediately got an appointment. I brought in my car and picked up a loner vehicle. Received a call several hours later t I called in for several A and immediately got an appointment. I brought in my car and picked up a loner vehicle. Received a call several hours later that my car was ready. Paid for the service and was on my way. Excellent service! More