Berlin City Toyota of Portland

Nick was very professional, he made me feel like a valued customer and took care of my problems in a very timely fashion, Chris Dalphonse was also very courteous and kept things very light and easy going. I customer and took care of my problems in a very timely fashion, Chris Dalphonse was also very courteous and kept things very light and easy going. I would do business with Berlin City again and will recommend that all my friends and family go to see the service department at Berlin City Toyota in Portland, Maine. More

I have worked with Eric Mendoza for the purchase of two vehicles. He is professional, friendly, and has a wealth of knowledge about the Scion. He worked with me to come up with a pricing arrangement that vehicles. He is professional, friendly, and has a wealth of knowledge about the Scion. He worked with me to come up with a pricing arrangement that worked for both of us. He was very customer focused and did his best to ensure that my vehicle and requested changes were delivered when promised. I would go to him again to purchase another vehicle. More

We had our 4Runner rear door latch replaced in January. It still does not work. We were told when we scheduled the repair that it was under warranty and would be fixed. When I made the appointment I told It still does not work. We were told when we scheduled the repair that it was under warranty and would be fixed. When I made the appointment I told them it is an intermittent problem, which is very serious because it is not possible to get the spare tire out if the latch does not work. They said they would replace the latch again. We took the 4Runner in today. When we left it at the shop the technician saw that the latch did not work. They did nothing to fix it. They said it worked later that day so they saw no need to fix it. When we got home the latch did not work. The service person we spoke to was very disrespectful to us when we explained the problem. He said it worked at the shop. I told him that I explained when I made the appointment that it was an intermittent problem and it needed to be fixed. The service person admitted they did not even open the panel of the rear door to look at it. We are VERY UNHAPPY about this experience. More

One of the better car purchasing experiences I have had...Mark was great and did not pressure us into making a decision but let us take the time needed to make an educated purchase. No one likes buyers had...Mark was great and did not pressure us into making a decision but let us take the time needed to make an educated purchase. No one likes buyers regret! Mark Hunter was friendly, personable an patient especially with my son, who was experiencing his first vehicle purchase from a car dealer. Thank you Berlin City for a positive experience. More

I have purchased cars from this dealer before. They have always been friendly and straightforward. I have gotten fair deals and would gladly do business with them again. always been friendly and straightforward. I have gotten fair deals and would gladly do business with them again. More

I recieved Friendly service and I was able to get a vehicle within my Price range and monthly payments that I could afford I was very satisfied with customer service. Every time I get service done on vehicle within my Price range and monthly payments that I could afford I was very satisfied with customer service. Every time I get service done on my vehicle I am satisfied and someone always calls back to ask how it went. More

I just love the service at Berlin and the people are awesome! Every time I go in there I am treated like royalty and get the best service possible! They always fix my problems and go above and beyond wh awesome! Every time I go in there I am treated like royalty and get the best service possible! They always fix my problems and go above and beyond what they need to do. I would never go anywhere else but Berlin City Toyota in Portland ME. Oh and Melanie Lea Larcombe deserves a raise becuase she is amazing. More

Paul worked quickly and helped me switch to another car after financing troubles with the first car I chose, which he brought to Maine from New Hampshire. He rode with me while I test drove both vehicles a after financing troubles with the first car I chose, which he brought to Maine from New Hampshire. He rode with me while I test drove both vehicles and was very patient, knowledgeable, and friendly. His attitude made the overall experience pleasant and as stress-free as possible. More

Had a great experience at Berlin City in Portland. Tim Brown was great to work. He was pleasant, personable and respectful. In addition, he truly assisted me in determining which car would best meet all Brown was great to work. He was pleasant, personable and respectful. In addition, he truly assisted me in determining which car would best meet all my needs. Everyone I interacted with at this dealership treated me like I was their only customer. Overall, great experience and I will definitely return for the next purchase. Diana S. More

Good experience with dealership. I have bought all of my Toyota's from this dealership (previously Maine Mall Motors). The service and sales department have are courteous to their customers. The Camry recal Toyota's from this dealership (previously Maine Mall Motors). The service and sales department have are courteous to their customers. The Camry recall was handled with minimal impact to me. We will go back to Berlin City Toyota again, and ask for George Van Syckel. More