Berlin City Toyota of Portland

Bob was a joy to work with. He was extremely personable Bob was a joy to work with. He was extremely personable with me and my husband and he expertly matched my family car needs with our financial res Bob was a joy to work with. He was extremely personable with me and my husband and he expertly matched my family car needs with our financial restrictions. We decided on a lease until our 3 children under age 3 are out of daycare. Bob took the time to get to my husband and I, and because of this, he learned just how busy our household is. I think this is why when I forgot my paperwork at the dealership, Bob took it upon himself to hand deliver this to our home! This speaks volumes of the customer care Berlin city provides. The commitment to customer satisfaction exceeded my expectation. My husband and I couldn't have been more pleased with Bob and Mark's expert advice, and friendly demeanor. They made us feel that our business is important to them and were not pushing a sale. For this reason and many more, we would highly recommend this dealership to our friends and family. Thanks again Bob and Mark. Warmly, Tricia and Joe Foley Portland, Maine More

I have worked with Ramzi Karam for the past 3 Toyotas I have purchased, and followed him from a different dealership to Berlin City. For this purchase, I asked his opinion based upon my needs and he recomm have purchased, and followed him from a different dealership to Berlin City. For this purchase, I asked his opinion based upon my needs and he recommended the Toyota Corolla for overall quality and value. I purchased a used '09 base corolla for an excellent price, and have been very pleased with the power, handling, ride quality, and especially fuel economy. at 70-75 mph it averages 35-37 mpg, but if I set the cruise control at 60 mph, it averages an amazing 44 mpg!!!! I tried this on several tanks of fuel and did the math myself (still don't trust on board computers) to make sure, and got the same results each time; over 500 miles per tank with about 90% highway driving. I would highly recommend this car to anyone looking for inexpensive, reliable transportation. More

We had made the decision to purchase a new car after owning our current one for 10 years, at the advice of our auto mechanic. It was a process my husband and I we absolutely dreading. We decided to be owning our current one for 10 years, at the advice of our auto mechanic. It was a process my husband and I we absolutely dreading. We decided to begin looking at Berlin City, thinking we may as well start there as anyplace else. When we got to Berlin City to "look around" we were fortunate to meet Mark Hunter, who made the entire experience just fantastic. Because of him, we decided to actually purchase on the day when we were originally simply beginning to look for a new car. Mark went out of his way to help us find exactly what we were describing would meet our needs. He was kind, humerous, and very sensitive to our wants and needs. In the end, we have a car we absolutely love, and can say that the experience of purchasing a new car was actually very positive. Many thanks to Mark Hunter and Berlin City!! More

By far the best dealership that I have ever encountered and I have bought many cars from different dealerships but now will always return to Berlin City. OUTSTANDING!!!!!!!!! Bob Drouin was great as well a and I have bought many cars from different dealerships but now will always return to Berlin City. OUTSTANDING!!!!!!!!! Bob Drouin was great as well as Dan and (Matt?).. More

Ramzi was so easy to work with. He kept great communication and followed through on all of his promises. The process of buying a new car could not have been easier. I will definately do business communication and followed through on all of his promises. The process of buying a new car could not have been easier. I will definately do business with them again. More

Tom was a pleasure to work with from start to finish. No pressure, but stayed in touch - followed MY lead. When I finally was ready to buy, I had my 2 sons with me. He was very attentive to all our needs pressure, but stayed in touch - followed MY lead. When I finally was ready to buy, I had my 2 sons with me. He was very attentive to all our needs and made them happy to be a part of the process. This actually was true for all the staff with whom we dealt. While we initially were disappointed to learn that our old dealer was no longer with the company, we found Tom to be an excellent replacement! Thanks for everything. We highly recommend the dealership and Tom as a salesman. - Christine and family More

I find this dealer to be very friendly and knowledgeable. They also have a great reputation as I know several others who have purchased through them. They also have a great reputation as I know several others who have purchased through them. More

I was ready to trade in my 2001 Nissan Altima and was looking specifically for a used Acura RL. A 2005 Acura RL with 100,000 miles caught my eye. All the info I needed on the car was available from thei looking specifically for a used Acura RL. A 2005 Acura RL with 100,000 miles caught my eye. All the info I needed on the car was available from their web site including numerous pictures and a complete free carfax report. I visited Berlin City on a Saturday afternnon to take a look at the car. When I arrived I met with Tim Brown and we looked over the car, but he informed me the car was having a bit of trouble and could not be test driven, but he would get back to me on Mondasy morning when their service dept had a chance to check on the problem (which turned out to be a bad sensor). So, I went back on Monday test drove the car and asked, because of the problem that was seen on Saturday, if I could take the car to my mechanic to have it checked out. This was no problem, as a matter of fact I took it home overnight because of the distance to my mechanic. My mechanic only found one thing wrong; the rear brakes, which according to him would not pass inspection in New Hampshire. I informed Berlin City and they said that although the brakes would pass a Maine inspection they would replace the brakes. The negotiation on price went very quickly as I got what I thought was a fair deal almost at once. More

George kept his word. He cut out alot of the BS... when thought I had another dealer that could beat Berlin Cities price he shook my hand and said if it falls through this deal is still on the table. I ca thought I had another dealer that could beat Berlin Cities price he shook my hand and said if it falls through this deal is still on the table. I called back half an hour later after the other dealership backed out on their word and bought my Tacoma from Berlon City. More

Nick was very professional, he made me feel like a valued customer and took care of my problems in a very timely fashion, Chris Dalphonse was also very courteous and kept things very light and easy going. I customer and took care of my problems in a very timely fashion, Chris Dalphonse was also very courteous and kept things very light and easy going. I would do business with Berlin City again and will recommend that all my friends and family go to see the service department at Berlin City Toyota in Portland, Maine. More