Berlin City Toyota of Portland

From the moment I walked into Berlin City Motors I was treated with respect and "over the top" friendly service. My salesperson was Ed Giroux, but I also dealt with Eric Mendoza. Both were quality young m treated with respect and "over the top" friendly service. My salesperson was Ed Giroux, but I also dealt with Eric Mendoza. Both were quality young men who handled my situation with care. I drove out of the dealership after two short visits in 2011 Camry with a price I could afford. It is obvious that the members of the Berlin City team are held to high standards as each member that I crossed paths with carried themselves with the same level of professionalism and friendliness. I was extremely pleased with Ed. He showed a tremendous amount of patience and was genuinely concerned with my car purchase. I have already recommended Berlin City Motors to my neighbors and will continue to do so. The service I received there is by far the best in the area. You should be proud of the employees you have and the service you provide!!! A very happy Camry owner!!! More

My old car, which I had been driving for eight years, finally died and I needed to car shop. I researched online for local dealerships with the best combination of new and used inventory, plus great fina finally died and I needed to car shop. I researched online for local dealerships with the best combination of new and used inventory, plus great financing. Berlin City Toyota Scion in Portland had the best combination of offerings. However, I was dreading the shopping experience, as this was the first time I'd shopped at a dealership and I'd heard horror stories about other dealerships in Portland. To my surprise, every interaction I had at Berlin City Toyota was respectful, friendly, and not-pushy. Ed Giroux, my Sales Guide, could not have been more helpful! He listened to me attentively, gave me unbiased advice, and helped me find an awesome car well within my budget. Cliff walked me through the financing options thoughtfully and helped me think about the pros and cons of different options. Ed and Cliff made my first car shopping experience easy, stress-free, and fun! I highly recommend this dealership, specifically Ed and Cliff, to everyone and I look forward to buying my next Toyota from them! More

2005 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damag no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; estimated time to manufacture part and repair, 21 days; estimated cost to repair, $1,500 and counting! Sounds like major design and supply problems to this consumer. To rub salt in the wound, no loaner vehicle available, cost of rental denied. Berlin City Toyota of Portland, ME, staff was arrogant and unsympathetic. Believe me, I will never recommend this dealership and I'll never purchase another Toyota vehicle again. 06/08/10 Update: After a rough start, Berlin City Toyota stepped up and did the right thing. The damaged part was ultimately determined to be not rodent related and covered by warranty. They provided a loaner vehicle for me to use for the duration of the repair, which has now been completed. Thank you, Berlin City Toyota. Thank you dealerrater.com. More

I visited Toyota in January with my parents looking into a Corolla lease. Ed was extremely helpful in putting me in the car I wanted and helping me narrow down my options between the different Corolla model a Corolla lease. Ed was extremely helpful in putting me in the car I wanted and helping me narrow down my options between the different Corolla models as well as a couple of used cars on the lot. When I picked up my car there had been a mistake applying the serial number to the windows and Toyota replaced it within a week or two. Great service, Ed was very friendly. I would recommend Berlin City to anyone looking for a new car that doesn't want to deal with a pushy salesperson. My parents and I have visited several other dealerships in the past couple of years and none of those experiences compare to the one we had at Berlin City Toyota Scion. More

I was looking for a newer used car and i went to berlin... what a mistake.. I found a mini van there that seemed pretty nice they also had a sale that said there was a 3500 trade for any car you cou berlin... what a mistake.. I found a mini van there that seemed pretty nice they also had a sale that said there was a 3500 trade for any car you could drive in twards any used car...lol it would have made the van around 5000 just under the KBB value in South Portland, Maine. I was all for it. So the sales person talked to the finance guy and came back with an amount with trade that was more then the original asking price..are you kidding me you shiesters. I was not happy. I told them to look up the KKB value.. I had already done this at home. They came back using the 90210 zip code trick. It will boost the value. make sure you check this Berlin will try this on you too. The only good thing was the sales person who was caught in the middle of this mess... Get out of there asap go work for a place like Prime they are nice like you(I bought my car from Prime Toyota) Finance Guys !*@% ()&& and stop being thieves, it may be good for your wallet but very bad for your soul!!! More

I had the BEST experience. I have been to multiple dealerships in the past few weeks and Berlin City Toyota, Ed Giroux, and Jamie made my visit and car buying experience the BEST I could've hoped for. dealerships in the past few weeks and Berlin City Toyota, Ed Giroux, and Jamie made my visit and car buying experience the BEST I could've hoped for. Ed explained Toyota's commitment to their product with certified pre-owned vehicles, gave me a tour of the dealership, explained how the service department is well equipped, and was very professional and courteous! I really felt like he was working for ME! Jamie (sorry didn't get last name) was very pleasant and explained all my options in protecting my purchase. I was very comfortable asking questions and understanding the explanations. Compared to the dealerships I have visited the past few weeks I have to say Berlin City Toyota was HANDS DOWN the best experience in purchasing my pre-owned Toyota. A visit to another local dealership 30 minutes before closing time was terrible and I felt they didn't want my business. When I stepped into Berlin City Toyota 30 minutes from closing time, I was welcomed and made to feel that time wasn't a factor. Another dealership didn't make any effort to get me the vehicle I was interested in, didn't want me to take it home that day either but yet expexcted a "hold" payment so it wouldn't be sold from under me, not to mention...the trade value they were offering was NOT fair. Mr. Giroux, Jamie, and the Berlin City Dealership definitely went above and beyond for me and getting me the vehicle I've always wanted. THANK YOU!!! Sincerely, Carolyn Vittum More

This dealership is Awesome, the Service Dept with Fred Marston is Awesome and Sales Professional Ramzi Karam is Awesome Too! The General Manager Eric D Johnson I met once and listened to what I wanted Marston is Awesome and Sales Professional Ramzi Karam is Awesome Too! The General Manager Eric D Johnson I met once and listened to what I wanted and why I wanted to purchased this vechile here. Ramzi Karam Is absolutely and incrediable Sales Perfessional no xxxxxxxxx new what I wanted my Likes & Dislikes and also Listened to what my needs were. I truly hope when you have Sales Professional like Ramzi Make sure you reciprocate back financially as well as professionlly. It is very important to mention Fred Marston, this guy needs to be recongized for the above and beyond things that he does for me but also the other customers I see Fred take care of he treats everyone the same which makes Fred "The Icon of Service". He has been my point person with Toyota's vechiles for a long time and you should make it a special point to acknowledge his passion for his customers, speaks very well with his Techs and he always makes sure everyone is a Satisfied Customers before they leave Berlin. He always makes it a point to work in my best interest and everyone else included. (Send Fred and his Wife on a Trip) its a small price to pay and a big return on your personall investment. These are just a few of reasons why I purchased the Truck from Berlin Toyota and when they all worked together to get it done, I felt like I wanted to purchasing another vechile just for that experience again. It was an Awesome experience, they new what I wanted and LISTENED TO WHAT I WANTED to Get'er Done! No haggling just a Honest experience with all three. Thank you More

I am a very lengthy, detailed and researched car shopper... I shop around until I basically DROP to find the best deal, and to be treated fairly and NICELY (as a young female). I went to another de shopper... I shop around until I basically DROP to find the best deal, and to be treated fairly and NICELY (as a young female). I went to another dealer and was treated like dirt... no negotiating, laughing at me, making sly comments about how I was "changing my mind", leaving me to wait in their office while they "talked to their sales manager"... so disrespectful. When I walked into Berlin City Toyota I was pretty beaten up. I found Ed and told him what I wanted, and that I had been given the runaround at other places. He looked right back at me and simply said, "Ok, let's see what we can do." He worked his tail off for me, found the perfect RAV4, let me test drive it alone, made SURE it was what I wanted, and that he wasn't influencing the decision. He waited to run my credit until I knew exactly which RAV I would take and made sure I test drove it for a long time before we went forward. I told him the price I wanted, and he came back quickly beating the tar out of what I was looking for. No games, no hassles, so nice, so considerate, didn't make me feel like a young dumb female buying a car (like other dealers). So personable, so easy to talk to, listened to what I wanted, it was a WONDERFUL experience with him. Why don't car salesman get it... it's so easy... don't hassle us, give us what we want the first time, don't play games, don't leave me waiting in your office for 20 mins, if you can give me what I want the first time, just give it to me. Don't wait until I drive off your lot and then call me multiple times laughing at what I'm asking, and then offer it to me begrudingly. Ed, THANK YOU. You are professional, savvy, no-pressure, friendly, and an outstanding person to work with. You treat women fairly and never underestimated what I was looking for. I have recommended you to all my friends and through this website I hope people just avoid other dealers and just go right to Ed and the folks at Berlin City.... they truly are NOT Used Car Salesman... just great guys looking to HELP, LISTEN and give you want you want the FIRST TIME. THANKS ED, nice job! More

Each time I went in I felt as if I was the only one at the dealership. When I returned from a test drive over the intercom I would hear "Ramzi, to the showroom." I was surprised that anyone noticed or t the dealership. When I returned from a test drive over the intercom I would hear "Ramzi, to the showroom." I was surprised that anyone noticed or that they knew who I was working with. When I returned to check the brakes and get a back wiper - there was no charge. Shoot, I wish I could buy a car every 6 months - I feel like part of the family. More