Berlin City Toyota of Portland

I have purchased 3 new Toyotas from Berlin City in Portland since 2001 and referred numerous friends and family to them. My first truck was a 2001 Ivan Stewart Packaged SR5, TRD Off Road, Toyota Tundr Portland since 2001 and referred numerous friends and family to them. My first truck was a 2001 Ivan Stewart Packaged SR5, TRD Off Road, Toyota Tundra, which totaled out at $45,000.00 after all the custom parts were installed. It was a 4-6 month long research and build project that resulted in an extremely customized truck. The sales team worked with me to iron out the details and what resulted was a beautiful one of a kind truck. No other dealer in Maine could touch Berlin's price, knew what I was talking about, or was willing to spend the time working out the details. Since then I have purchased a 2006 Toyota Matrix XRS and most recently a 2008 Toyota Tundra Limited Crew-Max. Now that I am going on working with Berlin city for over 8 years there is one quote that stands out in my mind from the first day I met them. The salesman told me that the service department, "Just can't help, but do the right thing." I have not only found that to be true in regards to the service department after the sale, but also to include the parts department, and the sales team as well. I WILL NEVER purchase a new or used vehicle from any other dealership. All my friends and family that have done business with Berlin City because of my referral wouldn't buy from any other dealer ever again. Like I said to sum it up in one phrase, "They Just Can't Help But Do The Right Thing!" More

From start to finish, my car purchase experience at Berlin City Auto Group was by far the best of the many purchases that I have made over my lifetime at many different dealerships. Ed and Mark listene Berlin City Auto Group was by far the best of the many purchases that I have made over my lifetime at many different dealerships. Ed and Mark listened to what I was looking for and patiently provided many different options to accomplish my goals. Ed was extremely knowledgeable about the Toyota product line and explained every feature of the vehicles that I tested. There was no pressure to purchase at any time. Before I left, my daughter-in-law and I had each purchased new Corollas, and a few days later my son purchased a pickup truck. I highly recommend Ed and Mark and Berlin City Auto Group to anyone planning a vehicle purchase. More

Great News!!! Tom Hayes is back with Toyota! I've dealt with Tom in the past and just want to say thay he is great to work with if your searching for a new or used vehicle... Tom is honest and friendly. A with Tom in the past and just want to say thay he is great to work with if your searching for a new or used vehicle... Tom is honest and friendly. A true pleasure to do biz with and I would recommend him to anyone! More

My experience at Berlin City was fantastic and the credit is due to Harold Blaney. My husband and I were searching for new vehicles- we were kind of all over the place in terms of what we were looking for. O is due to Harold Blaney. My husband and I were searching for new vehicles- we were kind of all over the place in terms of what we were looking for. Our first initial contact with Harold was proffesional and most importantly- he was not pushy. We returned to the dealership many times to check out vehicles and Harold assisted us each and every time. Harold knows his product, has great customer service skills, communicates effectively, and at no time did I feel as though I was getting the run around. I did not make the purchase of my vehicle easy that is for sure. In the matter of 6 months I changed my mind in regards to the color, the package, accessories...the list goes on. Never did Harold lose interest in helping me find the right vehicle for me. I think that is the best part- Harold sincerely wanted me to be 100% satisfied with the vehicle I purchased. When my FJ did arrive, Harold took the time to go over all the features and answered my questions. He even programmed my radio stations by getting my settings from my trade in. Everything was as he promised. Harold also took me into the service department and introduced me to the team for future appointments. I can not say enough good things about Harold.....he made purchasing a vehicle stress free and for me that was a high priority. More

I HAVE BOUGHT A LOT OF CARS OVER THE YEARS,BUT THIS IS THE BEST DEALER I HAVE EVER FELT WAS CAREING AND WELCOMEING AND FRIENDLY. BEN DID A GREAT JOB ON EXPLAINING THE THE WORKINGS OF THE CAR AND MADE US F THE BEST DEALER I HAVE EVER FELT WAS CAREING AND WELCOMEING AND FRIENDLY. BEN DID A GREAT JOB ON EXPLAINING THE THE WORKINGS OF THE CAR AND MADE US FEEL WELCOMED. THANK YOU SO MUCH .WILL BE BACK FOR SERVICE. NORM+LINDA More

I went to the dealership last night with my mother-in-law who wanted a new Corolla. I was also looking for a new car, but had made up my mind about another make/model. After some playful sales pitches, I did who wanted a new Corolla. I was also looking for a new car, but had made up my mind about another make/model. After some playful sales pitches, I did listen to what Ed and Mark had to say about the Toyota brand, and ended up taking a 09 Corolla S for a spin. I really liked it, but the best part was that Mark gave me above average for my trade-in and got me financing that my beat my credit union! They worked very hard to explain everything out for me and all the possible financing senarios were all displayed, and fair. I left the dealership with an awesome car at an awesome price and they sold 2 Corolla's! We will be going back to Berlin City in the future for sure. I would highly reccommend them to everyone! More

great experience. Was looking to trade in a pick up for something different and went to previous dealership (not Toyota) and wasn't satisfied with service. So decided to try Toyota (had purchased Lexus fr something different and went to previous dealership (not Toyota) and wasn't satisfied with service. So decided to try Toyota (had purchased Lexus from Berlin City a few years ago). Met Ed, he asked all the right questions, let me test drive a few different options and worked with me to find the right vehicle. Highly recommend Ed. No pressure, works with you, and always made himself available. Matt worked the numbers to close the deal More

I recently purchased a used Sequoia from Berlin City. I recently purchased a used Sequoia from Berlin City. I dealt with Andy Rogers and found the whole process to be comfortable and easy to deal with. I recently purchased a used Sequoia from Berlin City. I dealt with Andy Rogers and found the whole process to be comfortable and easy to deal with. Andy communicated regularly throughout and was helpful in securing the vehicle I wanted at a fair price. Berlin even offered financing at a rate below my credit union! Trade in was well negotiated without being contentious. Two small things( a new remote entry key and minor body scratch repair) were handled after the sale through the Service Dept. These issues were handled professionally and with dispatch. Andy even went to the extreme to offer a rental car at no charge while the body work was handled. This was done at his insistence without a request by me! Thank you Andy and Berlin City for remembering that customer service is what brings people back. Ralph More

Ramzi was my sales person and Jim handled the financing aspect of my purchase. Both were extremely patient with me while I "hemmed and hawed" over purchasing a new vehicle. This was my first time dealing w aspect of my purchase. Both were extremely patient with me while I "hemmed and hawed" over purchasing a new vehicle. This was my first time dealing with Berlin City and it was a very good experience. Jim was very helpful in making sure that the financing was just right for me. Great job by both Ramzi and Jim. More

Tom Hayes was the perfect sales consultant. He listened to what I wanted, listened to what my husband wanted to see me in and even volunteered to find my car somewhere else if he had to. While parked in t to what I wanted, listened to what my husband wanted to see me in and even volunteered to find my car somewhere else if he had to. While parked in the parking lot with my "trade in", and signing the paperwork, my old car's radiator let go.....spewing fluids all over the ground and the brand new car next to it..........However they still took it for the money they said they would. I came in with my own financing and they actually came in under that price. Amazing. I HIGHLY recommend Tom Hayes and Berlin City Motor Group, Riverside Street, Portland, Maine. Debra Lothrop - Proper Dress More