Berlin City Toyota of Portland

Excellent Service The two WONDERFUL ladies in the office plus Harold solved my issue, insured my safety, and for that I will be a returning customer! Thank you again:) The two WONDERFUL ladies in the office plus Harold solved my issue, insured my safety, and for that I will be a returning customer! Thank you again:) More

Friendly and fast I did not have an appointment and was able to get my issue resolved right away. Enjoyed a cup of coffee and you always have the paper to read. I did not have an appointment and was able to get my issue resolved right away. Enjoyed a cup of coffee and you always have the paper to read. More

Not your grandmother's Camry This is probably my 8th Camry, and yes, I am a grandmother, but the styling on the 2018 model is so sleek and the technology is remarkable. Berlin Ci This is probably my 8th Camry, and yes, I am a grandmother, but the styling on the 2018 model is so sleek and the technology is remarkable. Berlin City and Matt Ally have been my go-to dealers for a long time and the wonderful Melanie made the entire experience, well...easy! More

Trade vehicle My sales person was Stephen Lawrence and he was delightful to do business with. No hard sell at all. I felt he worked diligently to help get me to m My sales person was Stephen Lawrence and he was delightful to do business with. No hard sell at all. I felt he worked diligently to help get me to my goal of owning another Toyota Highlander.. I had been shopping 2 other dealerships and he made me feel like he wanted my business and certainly earned it and kept me in a Toyota. I would definitely recommend Stephen and Berlin City Toyota to my friends. More

A great experience Melanie is the most knowledgeable car person I've dealt with. She was so helpful throughout the process of delivering my new car. She took the time Melanie is the most knowledgeable car person I've dealt with. She was so helpful throughout the process of delivering my new car. She took the time to show me how the car works; paired my phone with the car, added my address book, setup speed dial, preset my favorite radio stations, etc. She went through the whole dashboard showing me all the safety features like Blind Side Monitoring, auto headlight dimming, Rear Cross Traffic Monitor, etc. and how to set them up. She did a great job in getting me started; way more then I was expecting. More

Wondeful service. I was on vacation in Maine. The warning light went on to alert me that one of my tires was under-inflated. I drove to the dealer without an appointmen I was on vacation in Maine. The warning light went on to alert me that one of my tires was under-inflated. I drove to the dealer without an appointment. Jeff Bishop, the Toyota Care Advisor, took my car in immediately. He removed a nail from the tire, and then sealed it up. It only took an hour. It was only $30, and he even had the car washed. Jeff was friendly, warm, and had a nice sense of humor. What a great experience! More

Great experience Buying a new car can take time. Berlin City Toyota did a great job helping us to get in and out. They also were wonderful at making sure we knew all a Buying a new car can take time. Berlin City Toyota did a great job helping us to get in and out. They also were wonderful at making sure we knew all about our new car before leaving. I was very pleased with everyone who we worked with. More

Service & Online Booking Customer Svc Rep, Harold is always friendly, helpful and provides explanation of paperwork. Wait time was reasonable and waiting room is more than ade Customer Svc Rep, Harold is always friendly, helpful and provides explanation of paperwork. Wait time was reasonable and waiting room is more than adequate. Online booking was not a good experience. Tried booking oil, tire rotation, inspection service through "chat" option. Booked 4:30 appointment only to be told a day or so later that latest appointment for service is actually 3:15. Would be helpful to align "chat" service with actual available times. I ended up having to wait an additional 5 days for an available appointment. More

Very professional and pleasant I brought my 2017 Avalon in for its 5000 mile service on October 16th. I was met by Jeff Bishop and was checked in promptly and professionally. All I brought my 2017 Avalon in for its 5000 mile service on October 16th. I was met by Jeff Bishop and was checked in promptly and professionally. All went well and I was pleased with the service, staff that I met and the prompt servicing of my vehicle. The waiting area was pleasant and comfortable. More

10,000 Mile Scheduled Maintenance Dropped my car off at 8:15 on the way to work for an oil change and tire rotation. Told them they could take as long as they needed as I worked until Dropped my car off at 8:15 on the way to work for an oil change and tire rotation. Told them they could take as long as they needed as I worked until 5:00 that day. Called me at 9:00AM and told me it was done. Exceeded my expectations. Thank you. More