Berlin City Toyota of Portland

Another great casr buying experiance. I want to thank Brady Blackman and the entire Berlin City team for making this new RAV4 purchase EASY. This is our third purchase Berlin City and have I want to thank Brady Blackman and the entire Berlin City team for making this new RAV4 purchase EASY. This is our third purchase Berlin City and have recommended two other (who also purchased) over the last 10 years. Looking for a new or used car ask for Brady Blackman you won't be disappointed. More

How do they stay in business? I made an appt for their free state inspection. That part is good. Got there at 3:35 and service couldn't find the job order and had to write up anoth I made an appt for their free state inspection. That part is good. Got there at 3:35 and service couldn't find the job order and had to write up another one. They finally gave me my receipt saying the car was done at 5:07 and we could wait outside for them to bring it around. Cars kept coming and the drivers would say your car is probably next. Finally at 5:45 someone else asked and went to check; they had stored my car out back for some reason. I completed their service survey and got this response: Roland I truly apologize for this as its totally unacceptable. I have spoken to the team regarding this issue. I can assure we will work on being better in this area. Please let me know what I can do for us wasting your time? Again I apologize and thank you for bringing this to my attention. - Chris Dalphonse Toyota Service Manager. I eventually clicked reply to see what they could do for coupons etc for a job Midas says was $1200. They must have fired the guy for apologizing. I called and service said they'd fwd me to the new manager. Voicemail at 8:30am. No reply, so called the switchboard at 1pm, and she fwd me to his voicemail. Explained I wanted to spend $1200. Still no reply 3 hours later. MIDAS it is. More

A great experience I found the car on cars.com. I went in to look it up, and God sent Mark my way. He was very professional about his job and funny at the same time. And I found the car on cars.com. I went in to look it up, and God sent Mark my way. He was very professional about his job and funny at the same time. And the good thing is we both love fitness we couldn't stop talking about lifting and all. I ended up buying my car on my first visit day. More

Totally recommend!! Wow. Being a car dealership, I expected the worse and was totally thrilled to discover the best! I bought my first car EVER from them last week, and I Wow. Being a car dealership, I expected the worse and was totally thrilled to discover the best! I bought my first car EVER from them last week, and I couldn't ask for a better rep than Jenn Rose, she was helpful, down to earth and funny, and you could get real with her about what you wanted for a car without getting dragged through the dirt with lowball negotiation tactics or pressuring. She REALLY went above and beyond my best expectations and actually advocates for what you want, and I'm stoked to say I got the EXACT certified pre-owned car I wanted, and while the final price was more than I had anticipated, I discussed the options I had with my friends (who are shrewd about cars, mind you) and took the added warranties/insurances because when you broke them down, it was worth it and I could still afford it :) Since then my sweet sedan is still riding smoother than ever! Also, the rest of the staff that I spoke to were helpful (and funny) as well :) More

Fabulous phone fun I called to make an appointment for an oil change and got bounced from one phone to another. Frustrated, I ended up at Jiffy Lube. I called to make an appointment for an oil change and got bounced from one phone to another. Frustrated, I ended up at Jiffy Lube. More

Excellent sales and service The people at Berlin City of Portland were amazing. Mike listened to my needs and wants and we found the vehicle that fit all of those for the right p The people at Berlin City of Portland were amazing. Mike listened to my needs and wants and we found the vehicle that fit all of those for the right price. There was no pushy sales tactics and the entire process was smooth and enjoyable. I will defiantly come back when I am in the market for a vehicle again. More

So helpful When they say easy, then mean easy. Bryce was understanding of my desire to be price conscience and didn't try to upsell anything I didn't need. He an When they say easy, then mean easy. Bryce was understanding of my desire to be price conscience and didn't try to upsell anything I didn't need. He answered all my questions and didbt pressure me to buy at any point, even though I came in on the last day of the month. More

A great experience. Jennifer Rose was patient and helpful. I was deciding between a 2016 Prius and a 2016 Civic. Instead of pressuring me, she advised they were both gr Jennifer Rose was patient and helpful. I was deciding between a 2016 Prius and a 2016 Civic. Instead of pressuring me, she advised they were both great cars and she understood my difficulty making a decision. She gave me a great price and really worked hard to get my business. When additional discounts were offered, she sent me an e-mail with updated pricing. This company is great. I went to Prime Honda and the sales lady must have said three times in a row, "buying a car is an unpleasant experience". That turned me off, especially when they tout themselves as a "new kind of buying experience". Prime Toyota quoted me an MSRP as their invoice price; I left immediately. Berlin City really does "make it easy". More

Buying the car Best buying experience ever. Mutumbo had everything ready for us when we arrive to pick up the car, and the run through on how everything worked on th Best buying experience ever. Mutumbo had everything ready for us when we arrive to pick up the car, and the run through on how everything worked on the car was explained until we understood it all. The paper work was all in order, explained in plain English and we signed in just a minutes. More

Excellent Personnel, Best prices around. Im from upstate NY, and when i buy from Portland Maine, that should tell you something. Exactly, i hate spending more money than necessary! Well after Im from upstate NY, and when i buy from Portland Maine, that should tell you something. Exactly, i hate spending more money than necessary! Well after a few weeks of shopping, i finally reached out to Berlin city, and promptly Phil Brokos began working with me via email. He was very accommodating to my needs as a buyer, and cut to the chase when it came to pricing. No dealer sells a vehicle at a loss, but i do believe Berlin sells much closer to cost than others do. I got an excellent price that i am satisfied with on my 2016 Corolla S Special Edition (one of only 8,000!) And i will be returning to Berlin in the future to see if they can keep my business. For me, my business is earned by whomever gives me the lowest price! And so far, Berlin has that award. Good job, Berlin. More