I give Berlin City Toyota and Ramzi Kamam such a high rating because from the start all the way to the conclusion of the sale, and beyond, the service we have received can only be rated top flight. From the start, Ramzi was warm and friendly, but not in the sort of way that makes you feel someone is just trying to get you to let down your critical faculties so that you'll buy something. Ramzi seemed truly interested in finding the best car he could for my needs. He went beyond the dictates of duty in looking up information for me on his computer, willingly taking us to Kelly Blue Book to see if the price being asked was a fair one.
I purchased a car, and due to Berlin City's policy,I was allowed 4 days to return the car no questions asked if for some reason i had changed my mind. It so happened that my wife was away for the weekend when I got the car. As luck would have it, when she returned home she was not really happy with my choice. When we went together to return the car, I expected Ramzi to show some signs of displeasure, but he was as accepting and friendly as before and began with us the process of looking at other cars. He was as helpful and generous of spirit this time as the first time. And once we found the car we both wanted, he made sure that the entire process was as easy and efficient as possible. He took photos of us by our new car and before we got home he had already sent them to our home email. And after we'd bought the car and gone home, it was Ramzi who noticed a scratch on the driver's door (which we'd not seen when looking at the car since at that time it was already dark). He notified us of this via email and asked that we make an appointment to get that taken care of since a "Toyota certified car" should not be sold with that sort of defect. Imagine! This is rare treatment, rare integrity, in all my years of car buying (I'm 67).
I confidently recommend Ramzi and Berlin City to anyone in the market to get a car, whether new or used. You'll not be disappointed! Indeed, you'll be very pleased that you decided to give them your business.