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Bernardi Toyota

Framingham, MA

4.8
1,167 Reviews

1626 Worcester Road

Framingham, MA

01702

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Showing 1,167 reviews

March 09, 2019

poor communications I was told by Vivian the day I dropped my car off that it would be ready the following day at 1:00 pm. I called the next day at 1:15 and was sent to t More

by Lewislewistien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vivien Martins
Mar 20, 2019 -

Bernardi Toyota responded

Lewis, We're sorry that your recent experience at Bernardi Toyota was less than satisfactory. It is the exact opposite of what we pride ourselves on. At Bernardi Toyota our goal is always 100% customer satisfaction, and I want to personally apologize to your for any miscommuniation that occurred. If you have the time, please contact me directly to discuss this issue. Respectfully, Kevin Coady General Sales Manager Bernardi Toyota Kevin.Coady@BernardiAutoGroup.com 508.879.1520

February 28, 2019

new car came in looking for a new car an jose was amazing , he made things sumple for me and help me through the process. I would recommend Jose tang to anyon More

by paola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Tang
Mar 05, 2019 -

Bernardi Toyota responded

Thank you Paola!

February 27, 2019

First Class Experience at Bernardi Toyota Ron aka Cowboy was awesome. He's been selling Toyota for 30 years now. When we went for a test drive, we had nice conversation and he let me ask him q More

by Ian_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris , Ron "Cowboy" Gamble, Spiro Treska
Mar 05, 2019 -

Bernardi Toyota responded

Thank you for your review Ian!

February 23, 2019

Positive experience Vivien Martins was helpful and friendly. She looked for and applied coupons. I’ve gone to this dealership for service for a very long time and will co More

by Long time customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
Feb 27, 2019 -

Bernardi Toyota responded

Thank you for your review and being a long-time Bernardi customer!

February 20, 2019

Great experience! Phil was awesome! He communicated with us and gave us estimates and options on everything so we could make our decision on what needed to be done. We More

by rgeardesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Feb 21, 2019 -

Bernardi Toyota responded

Thank you for your 5-Star review!

February 18, 2019

Oil change Always friendly and professional. Most convenient place to service my Toyota. Coupons are a great value. Vivien was terrific. Great waiting room, More

by 4Runnerfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
Feb 21, 2019 -

Bernardi Toyota responded

Thank you for your 5-Star review!

February 16, 2019

Great service I appreciate the ride to work that is available while the car is being serviced. The driver is very interesting and makes the trip enjoyable. The serv More

by Lorraine
Recommend Dealer
Yes
Employees Worked With
Artie Johnson, Dell Silva, Ron "Cowboy" Gamble, Stephan Abermagger, Darshan Mody, Mina Eskandar, Julio Sema, Jose Alfaro, Darmy Grullon, Angel Perea
Feb 21, 2019 -

Bernardi Toyota responded

Thank you for your 5-Star review!

February 16, 2019

Regular maintenance Routine maintenance uncovered corroded heat shield that otherwise would have gone unnoticed. Vivien recomended needed maintenance, upfront cost, and More

by ToyotaFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
Feb 21, 2019 -

Bernardi Toyota responded

Thank you for your 5-Star review!

February 11, 2019

Great purchasing experience My expreience at Bernardi Toyota was great. They did have the car I wanted and the price I expected. However, what really made my experience there ama More

by Ana E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oren Goldstein, Oren Goldstein
Feb 12, 2019 -

Bernardi Toyota responded

Thank you Ana. Enjoy your new RAV4!

February 09, 2019

Service. New Tires Just had my car serviced: 2016BMW 640 Gran Coupe Corbin Barber was the service advisor. Outstandingly responsive and great price. I would highly rec More

by claysmook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corbin Barber
Feb 12, 2019 -

Bernardi Toyota responded

Thank you Claysmook!

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