Bertera Nissan

My lease was up, so I needed to either re-lease a new car, or a buy a car. I wanted to buy/lease the same type of Nissan that I currently had, and I dealt with Ray McGowan on the phone over the course of car, or a buy a car. I wanted to buy/lease the same type of Nissan that I currently had, and I dealt with Ray McGowan on the phone over the course of a few months. He never returned my calls, and I constantly had to call him to find out what was going on with lease options, if they could get the color that I wanted, etc. When I finally had gone into Bertera, he had me work with a salesperson, and he was condescending, clearly had better things to do, and took cell phone calls while we were working numbers at his desk. When he actually showed me the car that I was inquiring about, the car battery was dead, so I couldn't test-drive it. It happened to be pouring that day, so we had to drive to a remote lot across the street to look at a similar car. The entire experience was so horrible, that I was turned off by Nissan all together, and decided on Honda. Lundgren Honda was a dream to work with. Added on September 30, 2010 (5 months after turning my Nissan lease in, back to Berterra Nissan) Five months later, and I needed to add one more thing. My lease was up in May, and I tried buying a new Nissan from them, but their customer service, attitude, and over experience was so horrible that I went to a 2011 Honda Pilot instead. I received a letter this week (September, 2010) from Anthony Latorre at Nissan, stating that "Nissan wants my Pathfinder!" and that there is a "list of customers waiting for us to locate a vehicle." And, that Anthony has the "ability to offer me more money" for my car. Just a quick word of advice, Anthony: before sending out letters, make sure that 1)the person still has the Nissan and 2)they haven't turned over their lease in APRIL!! I haven't had the Pathfinder since the end of April, so why do you think that I am still the owner of the car? More

Michael W and Steve Z were fantastic! I felt zero pressure while looking, and they listened to my concerns and needs. They were both low key, and as excited for me to get the car I wanted as I was. T pressure while looking, and they listened to my concerns and needs. They were both low key, and as excited for me to get the car I wanted as I was. The price was great, and even better than some of the area Nissan dealerships. They have a great selection in their inventory. I have used their service department in the past and their prices are good. I highly recommend Bertera. There is no one their who does not have a smile on their face and willing to help. More

I saw a Jeep Wrangler advertised online for a great price, so I went in to test drive it. I dealt with Teddy who was honest, on top of everything, and informative, I really had no problems with him, wh price, so I went in to test drive it. I dealt with Teddy who was honest, on top of everything, and informative, I really had no problems with him, which is why this rating is over a 1 rating. I came in the next day with my deposit to purchase the Jeep, and waited nearly an hour to meet with the finance guy, who was TERRIBLE and RUDE! He gave me the price which I declined because it was WAY over my max, which I had told to the sales guy. I explained to him that I told Teddy where I wanted to be, that this was an hour drive, and I was frustrated that my budget wasn’t communicated, because everyone’s time was being wasted. Without re-hashing everything, he got extremely frustrated and short with me, saying this was a waste of HIS time! (Excuse me, aren’t you being paid to do this whether I sign or not?!) I agreed with him and said that maybe he should talk to his sales person who clearly didn’t communicate any details. He then said, and I quote, “I’m not trying to be fresh, but why can’t you afford more a month based on your income?” !!!!!!!!!!!!! None of your business! He stood up and walked out, no business card, no nothing. I can’t even explain how rude he was! On the way out I was stopped saying we don’t want to lose the sale, we’ll make this work, come in next week. In the meantime I scoured the internet just because I was SO turned off by the finance guy. I ended up finding a better deal anyways, but if he had been even remotely polite, I wouldn’t have continued my search, and they would’ve made the sale. On a more of a redeeming note, when I called Bertera to tell them to refund my initial deposit, after Teddy got the message he called me. I told him about the deal I found elsewhere and he congratulated me and was very courteous, saying I had found a great deal. More

My wife and I had a great shopping experience at Bertera. The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy with the v The staff at the dealership was courteous,very profesional, friendly and answered all our questions to our satisfaction. We are very happy with the value and quality of the vehicle we purchased. We would certainly recommed Bertera Nissan to our friends. More

Firstly I m impressed with sales service from Brian, I was trying to finalize Nissan Murano and Rouge and finally I was able make a decission to get Murano. Very professional and was trying to accomodate was trying to finalize Nissan Murano and Rouge and finally I was able make a decission to get Murano. Very professional and was trying to accomodate my budget. Unfortunately we didnot agree on price and options I was trying to finalize. I wish I could have finished the deal but was too late that I had to finish upsale else where not Nissan though. But I would admit that they were very respectful unlike I seen at other dealers who get pissed once I m trying to negotiate. Any ways next time More

I went to this dealership thinking they are all they same but left with the feeling of being satisfied. Customer service really makes a difference and we received A+ quality from Jereme. He didn't over crowd but left with the feeling of being satisfied. Customer service really makes a difference and we received A+ quality from Jereme. He didn't over crowd us and made us feel he was working with us to make sure we were happy and satisfied with our purchase, not just that he made a nice commision. Overall I am very pleased and would definately recommend him to anyone. More

I came is for service and as always it was a pleasure. My car was taken in right away all the gentlemen @ the service desk are friendly , respectful and take the time to make you feel right at home. I was sh car was taken in right away all the gentlemen @ the service desk are friendly , respectful and take the time to make you feel right at home. I was shown where the complimentary coffee was and offered to have one while i waited. The sales people here are great too as i wandered around looking at the different cars while waiting they spoke to me, not pressuring me into buying a car but did ask if they could assist me. I will be buying a nissin from them in the future, They are definetly a dealership i'd recommend. My family and friends have purchased vehicles here, had serviced there vehicles and its always a pleasure. with much respect to the reviews that this dealership deserves....thankyou! More

Jereme was amazing! .. I have never felt so comfortable in a car dealership before! A++++++++++++++++++++++++++++++!!!!!!!!!!!!!!!!!!!! Made me feel right at home and unpressured and provided all the info in a car dealership before! A++++++++++++++++++++++++++++++!!!!!!!!!!!!!!!!!!!! Made me feel right at home and unpressured and provided all the information I needed to make my decision. Definately best experience I've had. More

I found the car I wanted online, I called the dealership and talked to Mr Brian Dupuis about the vehicle. He was very helpful with all my questions we then set up an appointment. Upon meeting Brian I found and talked to Mr Brian Dupuis about the vehicle. He was very helpful with all my questions we then set up an appointment. Upon meeting Brian I found him to be very knowlegable about the products friendly low pressure hard working and low pressure throughout the process the dealership and all managers involved gave me the best experiance I have had buying a car and I recommend Bertera Nissan to all. I will def buy more cars in the future and recommend all my friends and family esp to Mr Brian Dupuis More

I went there looking for a used car. I was shown a few, but steered into the new car showroom to look at a Nissan Versa. I really didn't like the car that much. I tried to brush the sales guy off in hopes but steered into the new car showroom to look at a Nissan Versa. I really didn't like the car that much. I tried to brush the sales guy off in hopes of going back to the used cars outside. The sales manger came over (I do not know his name, date Sunday, 11/8/09 approx 2:00PM). I was now PRESSURED to buy this car. I said I wanted to look around a bit more, but would make a decision that day. The sales manager said if I left the price they gave me would be gone. So I left, never to return! I will advise all of my friends to NEVER shop there. I already convinced one to shop elsewhere and will continue to do so. More