Bertera Nissan

Service excellent as usual, but the only thing that I found a little strange, is that I got there on time for my appt. When I got to the parking garage for my car service, a persona was taken care in fro found a little strange, is that I got there on time for my appt. When I got to the parking garage for my car service, a persona was taken care in front of me, then another car parked behind and instead of come to me next, the person took care of the car behind me, first. Nobody came to me to ask anything, so I decided to get off the car and go to the counter. As a joke I asked if the reason of that was because I’m not longer driving a Nissan? He just smiled. His service was perfectly fine, he was very friendly, I also told him that the reason I decided to keep going to you guys is because I was an old customer and I was used to Bertera, but if that is going to make a difference in treatment I can find a Toyota dealer. Like I said, the car service was excellent as usual, the only odd thing to me was that little situation when I got to the dealer for the service. I hope I’m wrong and that was just something that happened. More

My time with Berta was great they took very good care of me. Staff was pleasant and the wait was not long. I wish though when you call to make a appointment you actually speak to the Berta. Not a answering me. Staff was pleasant and the wait was not long. I wish though when you call to make a appointment you actually speak to the Berta. Not a answering service. More

New manager helped me with something the old manager promised! Good service experience and did not take too long! promised! Good service experience and did not take too long! More

Great service and friendly staff clean environment work complete fast and complete and l will encourage others to take their vehicle there complete fast and complete and l will encourage others to take their vehicle there More

Nick was very welcoming and professional. He went out of his way to find a shifter for my 11 year old Pathfinder. First try resulting in wrong part but they located another in New York and ha He went out of his way to find a shifter for my 11 year old Pathfinder. First try resulting in wrong part but they located another in New York and had it in vehicle by 9am! I will be going back in future! More

Unprofessional and never tightened oil cap or air filter made mess under hood and now have warning lights on dashboard made mess under hood and now have warning lights on dashboard More

Scheduling was easy and service happened quickly. However, was promised a shuttle to work after I dropped of my car, but had to wait over an hour and the shuttle still hadn't arrived. Ended up callin However, was promised a shuttle to work after I dropped of my car, but had to wait over an hour and the shuttle still hadn't arrived. Ended up calling a Lyft and missing several meetings at work. Also, they didn't replace the air filters like they said they would and never mentioned that when I picked up the vehicle. More

Caitlyn was very courteous and kind when she explained the extensive electrical repairs that my car needed. She knew before calling me that I wasn't going to like the news she had for me but she did her the extensive electrical repairs that my car needed. She knew before calling me that I wasn't going to like the news she had for me but she did her job regardless. Caitlyn didn't wait for me to have a complete meltdown, she started talking about trading "Christine" in for a newer car that wouldn't lock me out, she asked me to hold while she went to speak with someone in the salesroom. Caitlyn assured me that there were several cars in the lot that would work for me and asked me to come in and meet with Mick to go over my options. Mick, as well as Amir, were so kind and understanding as I explained my situation. I found a car with their help....yay!! The few issues I have found wrong with the car have been fixed. I am a happy owner of a fully loaded Certified preowned Nissan Rogue for the 4th time!! More

Very friendly service receptionist! The only issue is the wait time for a checkup. The waiting area has all the amenities to make the wait somewhat tolerable. The only issue is the wait time for a checkup. The waiting area has all the amenities to make the wait somewhat tolerable. More

Great customer service, staff is very pleasant. Dealership is kept very clean , felt very welcome ! I will be recommending family and friends for sure ! Dealership is kept very clean , felt very welcome ! I will be recommending family and friends for sure ! More